Cassidy Manns
Columbus,OH
Summary
Dynamic leader with proven expertise in staff management and complex problem-solving, honed at JCPenney. Excelled in enhancing team productivity and customer satisfaction, significantly increasing sales revenue through strategic planning and effective communication. Skilled in training and software, adept at driving operational excellence and achieving goals.
Overview
6
6
years of professional experience
Work History
Supervisor
JCPenney
Dublin, OH
09.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Sales Representative
Sutherlands Lumber
Columbus
05.2019 - 09.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Associate Degree - Graphic And Digital Design
Columbus State Community College
Columbus, OHHigh School Diploma -
Central Crossing High School
Grove City, OH05.2014
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Software experience
Timeline
Supervisor
JCPenney
09.2021 - Current
Sales Representative
Sutherlands Lumber
05.2019 - 09.2021
Associate Degree - Graphic And Digital Design
Columbus State Community College
High School Diploma -
Central Crossing High School