Cassidy Mebert
Hobart,IN
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. I have great mathematical skills and works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals. Organized and motivated individual eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
AM-ME
JPMorgan Chase & Co
Chesterton, Indiana
07.2024 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engage every client when they enter the branch.
- Assisted customers with online and mobile banking.
- Work efficiently with my fellow peers on policies and procedures.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted testing of software and systems to ensure quality and reliability.
Universal Banker Teller
Centier Bank
Merrillville, IN
02.2023 - 07.2024
- Provided customer service to clients by answering inquiries, resolving complaints and providing information regarding banking products and services.
- Processed deposits, withdrawals and loan payments while adhering to bank policies and procedures.
- Verified customers' identification documents in accordance with Bank Secrecy Act regulations.
- Cross-sold bank products such as credit cards, consumer loans, mortgages, savings accounts and other banking services.
- Assisted customers with online banking setup and troubleshooting issues associated with digital banking platforms.
- Maintained updated knowledge of all current bank products and services offered by the financial institution.
- Developed strong relationships with customers through effective communication skills.
- Researched customer inquiries via internal systems or external sources when needed.
- Provided assistance to branch staff members in order to meet operational goals.
- Initiated prompt action towards any suspicious activities observed within the branch
- Prepared official checks for customer and internal bank needs.
- Built and maintained client relationships through quality, personalized interactions.
Bank Teller
Horizon bank
Valparaiso, IN
07.2021 - 02.2023
- Good mathematical skills.
- Finance skills.
- Hunger to learn, great at providing information and / or advice.
- Analytical skills.
- Great critical thinking and problem solving skills.
- Handle Customer service and do transactions and daily tests skills.
- Discretionary skills and very well under handling sensitive matters and confidential information.
- Take care of customers over the phone and help with any problems or questions they have.
- I do my research to help guide them through and/ or correct things on their accounts that need changing on my end.
- Very well at interpersonal skills.
- I have taken online courses to help me progress and get verified for excellent customer service.
- Microsoft excel.
- I furthered my skills in my position by learning how to do advanced things such as printing out debit cards and handling disputes, such as fraudulent charges on accounts.
- I keep the teller line clean and organized.
- I prioritize not only advertising but also selling what we have to offer such as certain loans and all of our accounts to customers and I encourage them to invite their friends to the company.
- I’m great with working with a team but I am very good working by myself as well.
- Im friendly and I always encourage the people I work with.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Great organizational skills
- Verbal and written communication skills.
Support Technician
DonLevy Laboratories
Crown Point, IN
05.2021 - 07.2021
- Testing foods
- Lab paper work
- Keeping incubators at correct temperatures
- Incubating my tests in correct incubators
- Keeping lab clean
- Following correct protocol for contamination prevention
- Generated reports and updated files and documentation.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Cashier/Customer Service
George’s Gyros spot 2
Hobart, IN
06.2017 - 05.2021
- Deal with time management
- Customer service experience.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Maintained cleanliness and presentation of stock room and production floor.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Education
High school diploma - Technical Honors Degree
Hobart High School
05.2019
Skills
- Mathematical skills
- Financial
- Time management
- Analytical skills
- Great interpersonal skills / problem solving and critical thinking Great at giving advice and making good judgement
- Following protocol for sensitive matters
- Exercise discretionary skills
- Great at working in fast paced environments
- Customer service
- Cash handling
- Cleaning
- Communication skills
- Food service
- Laboratory experience
- Organizational skills
- Research
- Microsoft Excel skills
- Computer skills
- English
- ADP
- Certifications and Licenses
- Driver's License
- Able to work with all types of individuals within and outside of the organization
Timeline
AM-ME
JPMorgan Chase & Co
07.2024 - Current
Universal Banker Teller
Centier Bank
02.2023 - 07.2024
Bank Teller
Horizon bank
07.2021 - 02.2023
Support Technician
DonLevy Laboratories
05.2021 - 07.2021
Cashier/Customer Service
George’s Gyros spot 2
06.2017 - 05.2021
High school diploma - Technical Honors Degree
Hobart High School