Cassidy Nowak
Oregon,OH
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server and Hostess
Ye Olde Durty Bird
05.2021 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Receptionist
Roosters Men's Grooming Center
09.2020 - 01.2021
- Managed multiple tasks and met time-sensitive deadlines.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Assisted with onboarding new clients and securing paperwork completion.
Shift Leader and Barista
Biggby Coffee
12.2019 - 08.2020
- Maintained regular and consistent attendance and punctuality.
- Used POS system to accurately enter orders and process payments.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Bachelors of Health And Human Services - Healthcare Administration
University of Toledo
Toledo05.2024
High School Diploma -
Clay High School
Oregon, OH05.2020
Skills
- Sales Expertise
- Regulatory Compliance
- Course Suggestions
- Pos Operation
- Specials Promotion
- Sales Techniques
- Anticipating Guest Needs
- Hospitality Service Expertise
- Adaptable and Flexible
Timeline
Server and Hostess
Ye Olde Durty Bird
05.2021 - Current
Receptionist
Roosters Men's Grooming Center
09.2020 - 01.2021
Shift Leader and Barista
Biggby Coffee
12.2019 - 08.2020
Bachelors of Health And Human Services - Healthcare Administration
University of Toledo
High School Diploma -
Clay High School
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