Cassidy Pennington

Cashier:
• Received payments for services and issued receipts.
• Resolved issues with cash registers, card scanners and printers.
• Processed hundreds of transactions per day with exceptional accuracy.
Processed all sales transactions accurately and promptly to prevent long customer
wait times.
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Title Clerk:
Helped customers find specific products, answered questions and offered product
advice.
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Trained new team members in cash register operation, stock procedures and
customer service.
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Worked closely with front-end staff to assist customers and maintain satisfaction
levels.
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Managed resolution of customer complaints and escalated significant concerns to
ensure prompt and satisfactory outcomes.
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Maintained high productivity by efficiently processing cash, credit, debit and
voucher program payments for customers.
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Completed daily recovery tasks to keep areas clean and neat for maximum
efficiency.
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Executed processing of vehicle titles and registrations to ensure compliance with
Texas state regulations.
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• Analyzed car deals to ensure accuracy and completeness of information.
• Ensured timely funding of deals to facilitate title processing.
• Sent title work to out of state DMV's for out of state buyers
• Applied for duplicate titles
Oversaw the distribution of draft deals through fax, email, or FedEx to expedite
funding processes.
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Managed documentation and title acquisition for wholesale vehicles sourced from
auction events.
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• Contacted bank and lienholder to obtain vehicle titles.
• Service and Parts data entry
Conducted thorough verification of daily cash deposits and meticulously balanced
cashier records to uphold operational accuracy.
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• Post all credit card, cash, and check payments to excel spreadsheet
Organized and streamlined parts and service schedule for month-end
reconciliation.
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Managed comprehensive documentation processes for title transfers, ensuring
timely processing and improved client experiences.

• Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
• Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
• Trained new staff in bussing and cleaning procedures.
• Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
• Worked well in diverse team settings by partnering with others to complete tasks.
• Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
• Improved customer satisfaction rates by answering customers' questions and resolving issues.
• Provided attentive service and proactively assessed guest needs.
• Monitored dining room inventory and replenished as necessary.
• Assisted customers with carry-out service.
• Checked dining area supplies of linens, wrapped silverware and replenished low stock.
• Assisted wait staff with timely food delivery and guest requests.

• Coordinated export documentation and compliance processes to ensure regulatory
  adherence.
  • Managed logistics operations, optimizing shipment schedules for timely delivery.
  Developed relationships with international partners to enhance communication and
  service efficiency.
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  Monitored freight rates and transit times to inform strategic decision-making on
  shipping options.
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  Documented waybill data and dimensions and weights of cargo in computer
  database.
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  Obtained competitive rates and space with airlines, steamship lines, railways and
  trucking companies.
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  Increased revenue with effective negotiation of freight rates and contracts with
  carriers.
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  Strengthened relationships with vendors and partners by providing exceptional
  customer service and support.
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  • Verified shipments against documents to maintain accuracy.
  Evaluated current market conditions and competitor offerings to inform pricing
  strategies that maximize profitability without sacrificing customer satisfaction
  levels.
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  Enhanced client satisfaction by efficiently coordinating export processes and
  ensuring timely deliveries.
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  Achieved cost savings by identifying efficient routes for transportation and
  consolidating shipments when possible.
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  • Followed requirements and regulations for dangerous goods handling.
  Completed AES filings for U.S. Customs exports requirements, prepared letters of
  credit and put together export declarations.
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  Developed strong knowledge of import/export laws, enabling accurate guidance
  for clients navigating complex regulations.
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  Ensured compliance with international trade regulations, reducing potential legal
  issues for the company.
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  Resolved shipment discrepancies through effective communication and problem solving
  techniques.
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  Facilitated on-time shipments by closely monitoring schedules, deadlines, and
  carrier performance.
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  Prepared and processed export documentation according to customs regulations,
  laws or procedures.
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  Maintained open communication with customers and overseas partners to update
  all parties on order and shipping changes.
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  Tracked shipments processing through customs and other agencies and obtained
  clearances.
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  Developed and maintained relationships with customs brokers, freight forwarders
  and customers.
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  Managed customer communications, providing timely updates on shipment
  statuses and addressing inquiries effectively.
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  Coordinated closely with warehouse teams to ensure proper packaging and
  labeling of shipments, minimizing damage and delays.
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  Expedited urgent shipments through effective coordination with carriers and
  customs officials, reducing transit times significantly.
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  • Provided tracking information to enable clients to monitor progress of shipments.
  Determined most valuable and cost-effective routes for shipments, overseeing
  transit time, price and safety.
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  Responded to customer inquiries and resolved complaints, establishing trust and
  increase satisfaction.
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  • Calculated weight, volume or cost of goods to be moved.
  Oversaw cargo claims to investigate and resolve loss or damage issues during
  transit.
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  Maintained open communication with global locations to facilitate smooth
  collaboration.
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  • Coordinated with shipping and transport companies on behalf of clients.
  • Advised customers on transportation options, types of carriers or shipping routes.
  Followed SOPs with all customer account actions and data management to keep
  consistent service levels.
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  • Prepared and submitted Harmonized Tariff Schedules (HTS) codes to US Customs.
  Maintained up-to-date knowledge of US customs regulations and international
  trade laws.
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  Reviewed and signed documents on behalf of clients in line with power of attorney
  limitations.
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  Coordinated air export shipments, ensuring compliance with international
  regulations and documentation requirements.
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  Trained new staff on operational procedures, fostering team competency in
  handling air export tasks.
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  Managed ocean export documentation and compliance processes to ensure
  regulatory adherence.
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  Oversaw scheduling and execution of weekly domestic trucking deliveries to
  optimize supply chain efficiency.
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  • Certified in handling and transporting dangerous goods by air and ocean.
  • Managed driller accounts to ensure optimal performance and client satisfaction.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Kept apprised of emerging trends and provided informative customer service to assist in product selection.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Helped average of 20 customers per day by responding to inquiries and locating products.
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
• Assisted customers by finding needed home items and checking inventory for items at other locations.
• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
• Recommended merchandise to customers based on needs and preferences.
• Communicated with customers about our service offerings, including policies, restrictions and refund policies.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Stayed up to date on store promotions, payment policies and security practices.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Educated customers on product and service offerings.
• Helped customers sign up for loyalty programs and submitted completed paperwork.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Used CDK register system to ring up customer purchases, process payments and issue receipts.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Helped average of seven customers per day by responding to inquiries and locating products.
• Assisted customers by finding needed items and checking inventory for items at other locations.
• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
• Recommended merchandise to customers based on needs and preferences.
• Communicated with customers about service offerings, including policies, restrictions and refund policies.
• Stayed up to date on store promotions, payment policies and security practices.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.