Kathy Miller
Ogden
Summary
Dynamic Title Clerk at Briggs Auto Group with a proven track record in title processing and compliance auditing. Expert in document verification and customer communication, enhancing efficiency and reducing turnaround times. Recognized for exceptional organizational skills and reliability, successfully managing high-volume workloads while maintaining accuracy and client satisfaction.
Overview
31
31
years of professional experience
Work History
Title Clerk
Briggs Auto Group
02.2023 - Current
- Processed vehicle titles and registrations accurately for customer transactions.
- Maintained organized records of title documents to ensure compliance with state regulations.
- Collaborated with sales and finance teams to streamline title processing workflows.
- Trained new staff on title management procedures and software systems.
- Resolved discrepancies in title documentation through detailed investigation and communication.
- Implemented improvements in title processing efficiency, reducing turnaround times for customers.
- Managed electronic filing systems for quick access to title information and historical records.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
- Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
Hairstylist
Self-employed
01.1995 - 01.2018
- Delivered personalized hairstyling services, enhancing client satisfaction and retention.
- Implemented effective inventory management practices for salon supplies and products.
- Maintained detailed records of client services, preferences, and contact information for future appointments and followups.
- Built strong client relationships through exceptional customer service and follow-up consultations.
- Utilized industry-standard tools, ensuring precision in haircuts and chemical treatments.
- Developed marketing strategies to attract new clientele, increasing foot traffic to booth rental space.
- Maximized productivity by efficiently multitasking, handling appointments, walk-in clients, and retail sales simultaneously.
- Enhanced salon''s reputation with consistently high-quality cuts, colors, and styling services for diverse clientele.
- Provided exceptional customer service by addressing concerns promptly and professionally, ensuring repeat business from satisfied clients.
- Demonstrated excellent communication skills with clients, effectively translating their desired look into a successful hairstyle.
- Processed payments, entering sales in register for prompt customer service.
- Counted and documented opening and closing cash amounts daily.
Education
High School Diploma -
Knox County Vocational School
MT. Vernon Oh07-1982
Skills
- Title processing
- Record management
- Compliance auditing
- Customer communication
- Document verification
- Payment processing
- Lien release research
- Excellent communication
- Reliability
- Organizational skills
- Task prioritization
- Goal setting
Timeline
Title Clerk
Briggs Auto Group
02.2023 - Current
Hairstylist
Self-employed
01.1995 - 01.2018
High School Diploma -
Knox County Vocational School