Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassidy Perry

Franklinton,LA

Summary

Experienced worker with over 3 years of experience in customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Overview

10
10
years of professional experience

Work History

Shoes and Jewelry Department Manager

Walmart
Bogalusa, LA
03.2020 - Current
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Increased customer satisfaction by resolving Product and Service issues.
  • Met with customers throughout jewelry making processes to define needs and expectations, discuss budgets, showcase designs and assess satisfaction.

Sales Associate

Walmart
Bogalusa, Louisiana
01.2017 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Processed product returns and assisted customers with other selections.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.

Waitress

Diana Thomas
Franklinton, LA
02.2015 - 11.2016
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Prepared beverages and filled food orders for customers.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Education

High School Diploma -

Pine High School
Franklinton, LA
05.2018

Skills

  • Customer service skills
  • Payment processing
  • Supervision
  • Relationship development
  • Problem resolution

Timeline

Shoes and Jewelry Department Manager

Walmart
03.2020 - Current

Sales Associate

Walmart
01.2017 - 03.2020

Waitress

Diana Thomas
02.2015 - 11.2016

High School Diploma -

Pine High School

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Cassidy Perry