Cassidy Plotzke
Beaufort
Summary
Personable individual with experience delivering exceptional customer service and creating memorable dining experiences. Possesses a strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Adaptable and detail-oriented in managing high-pressure environments and collaborating effectively with diverse teams.
Overview
3
3
years of professional experience
Work History
Bartender
King Mackerels
Morehead City
03.2023 - Current
- Prepare and serve a variety of cocktails and beverages for patrons.
- Carry out complete opening, closing, and shift change duties to keep the restaurant working efficiently, and the teams are ready to meet customer needs.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Developed good working relationships with fellow employees through effective communication.
Server
Chico's Mexican Restaurant
Greenville
08.2023 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Server
Q sushi
Greenville
09.2022 - 06.2023
- Handled customer questions and resolved issues promptly and professionally.
- Contributed to the planning and execution of a restaurant grand opening.
- Provided exceptional customer service in a fast-paced dining environment.
- Trained new servers on restaurant procedures and best practices.
Education
Bachelor of Arts - Political Science
East Carolina University
Greenville, NC05-2026
Associate of Arts - General Studies
Pitt Community College
Winterville, NC05-2024
Skills
- Consistent Professional Commitment
- Exceptional customer service
- Cash Transactions Handling
- Guest engagement
- Collaborative Teamwork
- Critical thinking
Timeline
Server
Chico's Mexican Restaurant
08.2023 - 04.2025
Bartender
King Mackerels
03.2023 - Current
Server
Q sushi
09.2022 - 06.2023
Bachelor of Arts - Political Science
East Carolina University
Associate of Arts - General Studies
Pitt Community College