Cassidy Powell
Ben Anna's Cafe
Monterey,TN
7
years of professional experience
Dynamic personality with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and streamline cash handling processes, resulting in improved customer satisfaction. Committed to maintaining cleanliness standards and fostering positive relationships with repeat customers.
Work History
Server
1 Year 2 Months- Greeted guests promptly and delivered attentive dining service in fast-paced cafe environment.
- Presented menus, explained specials, and answered questions about food and beverage selections.
- Recorded orders accurately and coordinated with kitchen staff to ensure timely table service.
- Delivered food and beverages efficiently while maintaining order accuracy and guest satisfaction.
- Processed payments, handled cash transactions, and balanced checks with attention to detail.
- Maintained clean, organized tables and dining areas to support smooth cafe operations.
- Resolved guest concerns professionally and escalated issues when needed to protect service quality.
- Supported team workflow by restocking supplies, bussing tables, and assisting during peak periods.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Front Desk Agent/Night Auditor
3 Years 10 Months- Greeted guests promptly and delivered attentive dining service in fast-paced cafe environment.
- Presented menus, explained specials, and answered questions about food and beverage selections.
- Recorded orders accurately and coordinated with kitchen staff to ensure timely table service.
- Delivered food and beverages efficiently while maintaining order accuracy and guest satisfaction.
- Processed payments, handled cash transactions, and balanced checks with attention to detail.
- Maintained clean, organized tables and dining areas to support smooth cafe operations.
- Resolved guest concerns professionally and escalated issues when needed to protect service quality.
- Supported team workflow by restocking supplies, bussing tables, and assisting during peak periods.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cashier Team Lead
5 Months- Supervised cashier team, assigned register coverage, and maintained smooth front-end operations during peak traffic.
- Processed purchases accurately through POS system, including cash, credit, gift card, and coupon transactions.
- Trained new cashiers on checkout procedures, customer service standards, and register balancing.
- Resolved customer concerns at checkout, ensuring quick service and positive store experience.
- Supported front-end merchandising, stocking, and store recovery to maintain organized sales floor presentation.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
GED
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Cleanliness standards
Service prioritization
Timeline
Server
Ben Anna's Cafe
08.2025 - CurrentRead More
Cashier Team Lead
Party City
07.2023 - 12.2023Read More
Front Desk Agent/Night Auditor
Baymont Inn And Suites Oceansidecarlsbad Ca
02.2020 - 12.2023Read More
Monterey High School
GED
Read More