Cassidy Slater
Lakeland,FL
Summary
As a professional customer service representative, I am prepared for roles requiring focus on client engagement with strong communication and data management. I am detail oriented individual with proven ability to handle multiple tasks effectively and efficiently. Many years experience in using various technological applications and organizing information.
Dependable and successful at managing priorities with a positive attitude. Quick learner with an eagerness to take on added responsibilities and opportunities for growth.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
Raymond Building Supply
12.2021 - Current
- Using the company interface to apply customer information and process orders.
- Set up new accounts, established customer credit and set up payment methods.
- Recorded accurate and efficient records in customer database.
- Answer customers' questions regarding products, prices, and availability.
- Maintain up-to-date knowledge of available products to best serve customers.
- Increase sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Bakery Clerk
Publix
01.2021 - 12.2021
- Managed incoming bakery requests, verifying order accuracy and providing excellent customer service.
- Prepared fresh baked goods daily, ensuring consistent high-quality products.
- Arranged bakery displays to showcase baked goods, cakes, and pies to increase product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked.
- Provided support in other departments during peak times or employee absences.
Customer Service Representative
Regal Automotive Group
08.2019 - 08.2020
- Quickly developed skills in working with various computer programs and implemented customer service training processes.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong service knowledge to provide informed recommendations based on individual customer needs.
Associate
Cobb Theaters
12.2018 - 08.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained a cleanly work environment to comply with company standards.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
Education
High School Diploma -
Lake Gibson Senior High School
Lakeland, FL05-2020
Skills
- Customer Service
- Data Entry
- Attention to Detail
- Product Knowledge
- Adept multi-tasker
- Email and Phone Etiquette
- Organized and Efficient
- Payment Processing
- Problem-Solving
- Account Servicing
- Cash Handling
Timeline
Inside Sales Representative
Raymond Building Supply
12.2021 - Current
Bakery Clerk
Publix
01.2021 - 12.2021
Customer Service Representative
Regal Automotive Group
08.2019 - 08.2020
Associate
Cobb Theaters
12.2018 - 08.2019
High School Diploma -
Lake Gibson Senior High School
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