Cassidy Straub
Grand Rapids,MI
Summary
Experience operations and customer service professional with 11+ years of management experience in fast pace, high volume environment. skilled in team leadership, employee training, inventory management, customer service, and daily operations. Strong team builder who values integrity, accountability, trust in creating a positive work environment, where employees can work together effectively.
Overview
15
15
years of professional experience
Work History
Shift Manager
Qdoba Eats
Caledonia, Michigan
09.2014 - 11.2025
- ● Managed daily restaurant operations in a fast-paced, high-volume environment while maintaining company standards for customer service, food safety, cleanliness, and quality.
- ● Supervised and trained employees, providing guidance and support to ensure efficient operations and a positive customer experience.
- ● Developed employee schedules aligned with business needs and staffing requirements, optimizing coverage and flexibility.
- ● Resolved customer questions, concerns, and complaints professionally, enhancing customer satisfaction and loyalty.
- ● Oversaw inventory management and product ordering to ensure optimal stock levels, reducing shortages and waste.
- ● Received and organized deliveries while ensuring products were properly stored according to food safety standards.
- ● Reviewed catering orders for accuracy, prepared exact quantities and weights based on customer specifications, and ensured orders were complete before delivery.
- ● Trained employees on food preparation, customer service, cleanliness, safety procedures, and operational standards.
- ● Prepared food and worked multiple stations, including grill operations, while maintaining speed, accuracy, and food safety.
Kitchen Staff Member
Craig’s cruisers
Wyoming, Michigan
12.2010 - 08.2014
- Coordinated order flow between kitchen, prep, and service areas
- Coordinated with team members to keep kitchen service organized and efficient.
- Monitored food safety, sanitation, and temperature control practices
- Followed health and safety guidelines for food preparation and service.
- Checked inventory levels and reported supply needs to kitchen leadership.
- Resolved guest concerns and supported fast, friendly service
Education
East Kentwood High School
Kentwood, MISkills
- Food, safety, and sanitation
- Employee training
- Staff scheduling
- Customer service
- Customer relations
- Order processing
- Conflict resolution
- Problem-solving
- Multitasking
- Team building and collaboration
- Integrity and accountability
- Microsoft Excel
- Fast paced environment
Timeline
Shift Manager
Qdoba Eats
09.2014 - 11.2025
Kitchen Staff Member
Craig’s cruisers
12.2010 - 08.2014
East Kentwood High School