Summary
Overview
Work History
Skills
Timeline
Generic

Erin Higdon

Land O' Lakes,FL

Summary

Adept at shift leadership and customer service, I significantly enhanced team performance and service quality at McDonald's. With expertise in employee training and cash handling, I thrive in fast-paced environments, ensuring compliance with health and safety regulations. My proactive approach resulted in improved efficiency and workplace safety, demonstrating my ability to meet and exceed employer expectations. Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

3
3
years of professional experience

Work History

Shift Manager

McDonald's
Land O' Lakes, FL
10.2021 - Current
  • Coached employees on interactions with customers to drive exceptional service.
  • Identified needs of customers promptly and efficiently.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Maintained cleanliness and organization of work area.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Ensured compliance with health and safety regulations.
  • Helped employees accomplish tasks during peak periods.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Resolved conflicts between employees or customers in a professional manner.

Retail Sales Associate

Marshalls
Land O' Lakes, FL
07.2023 - 09.2023
  • Processed returned merchandise according to company policies.
  • Inspected purchased items for defects before handing them over to customers.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Used product knowledge to suggest items to match client needs.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Answered store and merchandise questions and led customers to wanted items.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.

Warehouse Associate

Amazon
Land O' Lakes, FL
04.2023 - 05.2023
  • Assisted in loading delivery trucks with prepared packages.
  • Used digital database to keep records of units and stock moved.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

Skills

  • Opening and closing procedures
  • Shift checklists
  • Staff motivation
  • Shift leadership
  • Training and mentoring
  • Customer service focus
  • Energetic and enthusiastic
  • Employee training
  • Cash handling
  • Workplace safety
  • Food handling
  • Food safety oversight
  • Food presentation
  • Sanitation

Timeline

Retail Sales Associate

Marshalls
07.2023 - 09.2023

Warehouse Associate

Amazon
04.2023 - 05.2023

Shift Manager

McDonald's
10.2021 - Current

Similar Profiles

CREATE PROFILE
Erin Higdon