Professional Summary
Overview
Work History
Education
Skills
Timeline

Cassidy Tsang

Rita's Italian Ice
Naples,FL
3
years of professional experience

Shift Leader with a strong background in team collaboration and conflict resolution. Known for effective staff education and training, contributing to a cohesive workplace culture and enhanced guest experiences. In addition, manages store inventory for weekly shipments and all equipment, schedules interviews and assists in hiring process.

Work History

Shift Leader

3 Years 4 Months
Rita's Italian Ice | 06.2023 - Current
  • Supervised daily operations, ensuring consistent product quality and customer satisfaction.
  • Trained and mentored new team members on service best practices and operational procedures.
  • Streamlined inventory management processes to reduce waste and improve stock accuracy.
  • Implemented employee scheduling strategies to optimize labor efficiency during peak hours.
  • Resolved customer complaints effectively, enhancing overall guest experience and loyalty.
  • Monitored compliance with health and safety regulations, maintaining a clean work environment.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Conducted structured interviews to assess candidate qualifications and fit for various roles.

Education

Bachelor of Science - Psychology

Florida Gulf Coast University | Fort Myers, FL | 05-2028
  • Florida Medallion Scholars Scholarship Recipient

Skills

Employee scheduling
Inventory counts
Financial accuracy
Client service
Team leadership
Collaboration skills
Staff education and training
Problem-solving
Conflict resolution
Multitasking
Flexible availability

Timeline

Shift Leader

Rita's Italian Ice
06.2023 - CurrentRead More

Florida Gulf Coast University

Bachelor of Science from Psychology
Read More
Cassidy Tsang