Cassidy Venn
Johnstown,CO
Summary
Proven track record in enhancing customer satisfaction and streamlining order processes at Pilgrims Pride JBS, showcasing exceptional data entry proficiency and empathy. Excelled in roles requiring meticulous attention to detail and a goal-oriented mindset, achieving significant improvements in performance metrics. Works frequently in Microsoft Excel and good customer service skills, adept at leveraging skills to meet and exceed employer expectations.
Overview
7
7
years of professional experience
Work History
CSR, Sales
Pilgrims Pride JBS
Greeley, CO
06.2022 - Current
- Order Entry
- multi-task at hand working in multiple programs at once
- Working in excel daily using spreadsheets
- Assist in Export sales to China and Taiwan
- Submitting and investing claims from start to finish
- Working closely with customers and logistics to ensure order is completed from start to finish
- Working daily in SAP-TMS/ Microsoft excel and well as High radius
- Submitting IAR and BPO's
- Delivered exceptional service, consistently meeting performance metrics.
- Managed a high volume of paw orders while maintaining a professional demeanor under pressure.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Documentation Specialist
JBS
Greeley, CO
05.2020 - 06.2022
- Responsible for generating all export documentation to ensure timely customs clearance.
- Responsible for timely and accurate delivery of export documentation to all foreign banks to ensure prompt payment
- Responsible for communicating directly with customers to ensure all documentation is completed and adequate to clear customs
- Submitting shipping instructions to the ocean carriers for each export booking
- Must control receipt of all health certificates from each freezer location to ensure prompt delivery of documentation to our customer
- Solely responsible for generating, among other items, the shipping instructions, invoices, packing lists, insurance, Halal Certificates, certificate of origins, beneficiary certificates and sight drafts
- Must ensure all calculations relating to weights, currency and metric conversations are accurate
- Must frequently review and update country requirements
Loan Processor
Spradley Barr
Greeley, CO
06.2019 - 05.2020
- Receipt all checks, cards and cash daily for customer deals, parts, and service.
- Process and close out the end of day check deposit for total business day income in excess of $100,000
- Process car deal loans, ensuring all information is correct. Proceed to mail contract to all lien holders so loans can be funded.
- Supervise all trade-in procedures by being in contact with lien holders via phone to make sure amounts owed are correct.
- Verify morning deposit by processing previous day transactions throughout the dealership; Service, Parts,Finance and Body Shop.
- Consistently use programs such as Warranty Group, resulting in gap cancellation, service cancellation, maintenance cancellation, and bundled packages when requested by customer or bank.
- Ensure titles and registration are correct by submitting proper tax information on paperwork. Then proceed to mail the title to the proper county, followed by hand delivering it to the DMV.
- Assisted in both AR/AP receipting, invoices, and checks.
- Proficient in Microsoft Office.
- Administrative/ Office experience daily.
Wholesale Sales Representative
Ford Motor Credit Company
Colorado Springs, CO
07.2017 - 04.2019
- Did three jobs throughout the duration of time with the company. Main responsibilities included talking to dealers daily providing any assistance needed whether it be payoff processes money owed or troubleshooting questions.
- Processed payments and payoffs on deals for dealers, noted and made sure all customer accounts were up to date on balances and had correct info, balanced out region branches at end of day.
- Sorted and handled mail making sure all went to correct departments.
- Worked with Microsoft office
- Helped colleagues get done what was needed done due to deadlines and time restrictions.
- Data entry for all incoming funded contracts making sure everything was correct.
Education
Associate of Arts - Business
Pikes Peak Community College
Colorado Springs, CO05.2025
High School Diploma -
Roosevelt High School
Johnstown, CO03.2009
Skills
- Data entry proficiency
- Goal-oriented mindset
- Microsoft Excel
- Order Processing
- Data Entry
- Customer Service
- Empathy and patience
- Performance Tracking
Timeline
CSR, Sales
Pilgrims Pride JBS
06.2022 - Current
Documentation Specialist
JBS
05.2020 - 06.2022
Loan Processor
Spradley Barr
06.2019 - 05.2020
Wholesale Sales Representative
Ford Motor Credit Company
07.2017 - 04.2019
Associate of Arts - Business
Pikes Peak Community College
High School Diploma -
Roosevelt High School