Cassidy Welch
Richmond,Ky
Summary
Dedicated employee with excellent customer service skills. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
Work History
Receptionist
Morning Pointe Senior Living
11.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
Event Staff Member
McHales Events And Catering
05.2021 - 08.2021
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Oversaw event operations to keep running smoothly.
- Greeted guests and welcomed patrons in support of company service policy.
- Supervised lobbies and restrooms for cleanliness and safety standards.
In-Home Nanny
Jeremy And Kaitlyn Shanks
05.2022 - 08.2023
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles, and read books to young children.
- Transported children to and from activities using personal or family vehicle.
Education
Actively Pursuing A Marketing Degree - Marketing
Eastern Kentucky University
Richmond, KY06.2025
No Degree - Marketing
Northern Kentucky University
Highland Heights, KY06.2021
Skills
- Sorting and Labeling
- Appointment Confirmation
- Google Drive
- Appointment Scheduling Software
- Reception Desk Management
- Organization Skills
- PC Proficiency
- Reminder Calls
- Organization and Efficiency
- Catering Coordination
- Time Management
- Critical Thinking
- Customer Service
- Prioritization
Timeline
Receptionist
Morning Pointe Senior Living
11.2022 - 01.2023
In-Home Nanny
Jeremy And Kaitlyn Shanks
05.2022 - 08.2023
Event Staff Member
McHales Events And Catering
05.2021 - 08.2021
Actively Pursuing A Marketing Degree - Marketing
Eastern Kentucky University
No Degree - Marketing
Northern Kentucky University
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