Cassidy Wesley
Creswell
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
17
17
years of professional experience
2005
2005
years of post-secondary education
Work History
Digital Team Lead
Walmart
Cottage Grove
08.2020 - Current
- Led team meetings to discuss project goals and timelines.
- Collaborated with team members to develop efficient workflow processes.
- Assisted in training new staff on operational procedures and safety protocols.
- Monitored team performance and provided feedback for improvement.
- Implemented best practices for task completion and resource management.
- Supported problem-solving efforts by addressing team challenges effectively.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
Support Manager
Walmart
Corvallis
11.2018 - 08.2020
- Managed team communications to ensure efficient support service delivery.
- Oversaw daily operations to maintain high-quality customer support standards.
- Facilitated workshops to share best practices among support team members.
- Analyzed customer feedback to identify areas for service enhancement.
- Maintained knowledge base by updating documentation and support resources regularly.
- Managed daily operations of the customer service department, including staffing schedules and resource allocation.
- Monitored staff interactions with customers to provide real-time coaching.
- Facilitated communication between internal departments to ensure efficient problem resolution.
- Conducted regular meetings with staff members to discuss challenges faced by customers.
Department Manager
Walmart
Eugene
06.2018 - 11.2018
- Managed daily operations and staff scheduling for team efficiency.
- Developed and implemented training programs for new department employees.
- Oversaw inventory management and ensured stock accuracy in the department.
CAP Team 1 Associate
Walmart
Eugene
03.2018 - 06.2018
- Managed inventory systems ensuring accurate tracking of supplies and materials.
- Maintained cleanliness of work area at all times.
- Adhered to all applicable laws and regulations relating to employment standards.
- Maintained stock levels on shelves and backroom areas.
- Assisted customers with selecting products and services that best fit their needs.
- Ran manual and monitored pallet jacks to transfer loads safely between staging, storage and sales floor.
- Recovered products from multiple departments and returned to correct sales floor locations.
- Stocked shelves, racks, and bins with new or transferred merchandise.
O/N Stocker
Walmart
Eugene
07.2017 - 03.2018
- Stocked shelves with products to ensure availability for customers.
- Organized inventory in backroom to maintain efficient storage practices.
- Assisted customers in locating products throughout the store.
- Collaborated with team members to restock and rotate merchandise effectively.
- Maintained cleanliness of aisles and storage areas for safety compliance.
- Utilized scanning equipment to track inventory levels accurately.
Cashier
Walmart
Eugene
03.2017 - 07.2017
- Processed customer transactions efficiently and accurately.
- Managed cash register and maintained balanced cash drawer.
- Assisted customers with product inquiries and selections.
- Handled returns and exchanges per store policy.
- Maintained cleanliness and organization of checkout area.
- Provided exceptional customer service to enhance shopping experience.
- Trained new cashiers on procedures and best practices.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Personal Support Worker
State of Oregon
Eugene
11.2015 - 07.2017
- Assisted clients with daily living activities and personal hygiene.
- Provided emotional support and companionship to enhance client well-being.
- Maintained accurate records of client care and services provided.
- Monitored clients' health conditions and reported changes to healthcare providers.
Various
Walmart
Eugene
03.2008 - 06.2015
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed inventory and supplies to ensure materials were available when needed.
- Coordinated recruitment processes, including job postings and candidate screenings.
- Managed employee onboarding, ensuring compliance with company policies and procedures.
- Facilitated training sessions to enhance staff skills and promote workplace efficiency.
- Maintained employee records, ensuring data accuracy and confidentiality at all times.
- Supported performance management processes by scheduling evaluations and tracking outcomes.
- Collaborated with department heads to address staffing needs and resolve issues effectively.
- Changed employee information such as address and alerted payroll staff.
- Prepared job vacancy announcements for open positions to recruit and hire qualified staff.
Education
Creswell High School
Creswell , ORSome College (No Degree) - Associates of Science
Lane Community College
Eugene, ORSkills
- Team leadership
- Customer service
- Inventory management
- Training delivery
- Cash handling
- Cash register operation
- POS system
- Order fulfillment
Timeline
Digital Team Lead
Walmart
08.2020 - Current
Support Manager
Walmart
11.2018 - 08.2020
Department Manager
Walmart
06.2018 - 11.2018
CAP Team 1 Associate
Walmart
03.2018 - 06.2018
O/N Stocker
Walmart
07.2017 - 03.2018
Cashier
Walmart
03.2017 - 07.2017
Personal Support Worker
State of Oregon
11.2015 - 07.2017
Various
Walmart
03.2008 - 06.2015
Creswell High School
Some College (No Degree) - Associates of Science
Lane Community College