Cassidy Weston
Hickory,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to making a positive experience for everyone.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Registrar
Frye Regional Medical Center
01.2023 - Current
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Gathered demographic and insurance information to register patients for medical appointments.
- Facilitated efficient transfer of patient records between departments, ensuring accurate and timely access to vital information for healthcare providers.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Successfully reduced errors in billing processes through meticulous attention to detail when entering insurance codes and other relevant financial data.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
Customer Service Cashier
Ingles
04.2022 - 01.2023
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed refunds and exchanges in accordance with company policy.
- Maintained accurate records of customer transactions for reporting purposes.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
No Degree - Medical Assisting
Western Piedmont Community College
Morganton, NCHigh School Diploma -
Burke Middle College
Morganton, NC05.2022
Skills
- Heartsaver CPR AED
- Problem-Solving
- Insurance Verification
- Adaptable and Flexible
- Maintaining records
- Epic Systems
- Patient confidentiality
- BLS Certified
- Medical terminology knowledge
- Information Collection
- Medical Charting
- HIPAA Compliance
- EHR Software
Certification
Protecting patient confidentiality under HIPPA
Timeline
Registrar
Frye Regional Medical Center
01.2023 - Current
Customer Service Cashier
Ingles
04.2022 - 01.2023
No Degree - Medical Assisting
Western Piedmont Community College
High School Diploma -
Burke Middle College
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