Cassie Abdullah Yaseen
Customer Service
Catonsville,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Home Health Aide
Susan’s Heart
11.2020 - 06.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Administered medication as directed by physician.
Title Clerk
PDP Solutions
10.2019 - 06.2020
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Received and processed paperwork for titles, new license plates, and renewals.
- Entered title and vehicle information into database.
- Communicated with customers to resolve common title issues.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
Front Office Supervisor
Rivas Medical Weight Loss
10.2016 - 10.2018
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Dispersed petty cash to employees and collected and managed receipts.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Standardized office structures and processes to promote collaboration and increased performance.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Skills
- Community Activities
- Customer Satisfaction
- Patient Rapport
- Patient and Family Interaction
- Compassionate Client Care
- Staff Mentoring
- Schedule Management
- Developing Client Trust
- Reviewing Data
- Records Management
- Information Protection
- Computer Competency
Timeline
Home Health Aide
Susan’s Heart
11.2020 - 06.2023
Title Clerk
PDP Solutions
10.2019 - 06.2020
Front Office Supervisor
Rivas Medical Weight Loss
10.2016 - 10.2018
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