Cassie Battle
Chicago,IL
Summary
Experienced professional with a strong background in operations management, specializing in optimizing practice operations and driving improved outcomes. Demonstrates a keen focus on fostering team collaboration and achieving measurable results, showcasing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, utilizing a reliable and results-driven approach. Recognized for exceptional communication, leadership, and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Practice Manager
Oakstreet Health
01.2023 - Current
- Lead Oak Street Health's largest and most profitable center driving operational excellence, team performance, and patient satisfaction with a Net Promoter Score of 75 to 80 consistently
- Maintain consistent growth rate of 10 to 15 % year over year while balancing low attrition rates below 2% leading to peak revenue of 68 million in 2024
- Assisted in decreasing admission, and total cost of care leading to increased center profitability year over year by 30 to 40 % to a net profit of 14.2 million for 2023
- Streamline and oversee all aspects of practice operations, including front desk management, patient intake, appointment scheduling, billing, and medical records to ensure efficiency and compliance.
- Lead and mentor a multidisciplinary team of 40 consisting of Medical Social Workers, Registered Nurse, Medical Assistants, Medical Doctors, Nurse Practitioners, Welcome coordinators, Medical Scribes, Community Health workers, Patient Relation Manager, providing training, performance evaluations, and career development opportunities.
- Collaborate with Senior Medical Director and Regional Vice President
Clinic Operations Manager
Oakstreet Health
01.2023 - 12.2023
- Oversaw daily operations of Oak Street Health's highest-volume and most successful center, managing the largest patient base and team while ensuring a seamless and efficient workflow across all departments.
- Cultivated a welcoming and compassionate environment, proactively addressing patient concerns and implementing retention strategies to build lasting relationships.
- Led Oak Street Health's legacy center by successfully meeting all growth targets, completing over 3,400 Wellness Review Visits, quarterly maintaining 100% in Screening and Vaccinations and achieving 100% in quality metrics for 2023 aligned with CMS guidelines.
- Implemented operational efficiencies that improved care request response times and streamlined patient intake processes.
- Monitored and analyzed key performance indicators (KPIs) to ensure the practice meets financial, operational, and patient satisfaction goals.
Patient Relations Manager
Oakstreet Health
08.2016 - 01.2023
- Achieved Annual Enrollment metrics consistently year over year, driving over 100% growth for Oak Street Health while maintaining patient attrition under 2% and ensuring strong patient retention.
- Collaborated with insurance agents, providers, and patients to ensure patient needs were met, improving access to care and streamlining coverage processes.
- Conducted real-time audits and updates of patient insurance coverage to maximize benefits and ensure access to optimal medical care.
- Maintained up-to-date knowledge of CMS, Medicaid, and Managed Care plans, documenting regulatory changes to ensure compliance and seamless patient transitions.
- Partnered with cross-functional teams to uphold Oak Street Health's innovative patient engagement model, improving healthcare access while effectively managing medical costs.
Education
Bachelor of Science -
Northern Illinois University
05.2013
Skills
- Operations Management
- Schedule management
- Staff management
- Workflow management
- Patient Experience & Satisfaction
- Leadership & Development
- Financial & KPI Management
- Strategic Planning & Growth Initiatives
- Workflow & Process Optimization
- Compliance & Quality Assurance
- Marketing & Community Engagement
Timeline
Practice Manager
Oakstreet Health
01.2023 - Current
Clinic Operations Manager
Oakstreet Health
01.2023 - 12.2023
Patient Relations Manager
Oakstreet Health
08.2016 - 01.2023
Bachelor of Science -
Northern Illinois University
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