Cassie Corley

Coordinated performance management initiatives for optimal

• Implemented metrics and KPIs related to high severity issue management, providing meaningful reports to management team.
• Interacted with management, other associates and counterparts.
• Provided feedback to management on potential improvements in processes or procedures, leading to more efficient collections and revenue cycle management.
• Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
• Assisted with inventory management, regularly restocking supplies and reporting any shortages or discrepancies to management promptly.
• Mentored junior associates in best practices for project management, time management, and problem-solving techniques.
• Oversaw expense management for associates.
• Displayed financial responsibility through P&L management.
• Trained all new employees on records management system.
• Prepare taxes for clients
• Ran day to day operation called past due accounts
• Maintained positive relationships clients
• Control office expenses and overtime
• Organized workshops on stress management, time management, and study skills to promote healthy learning habits among students.
• Recommended changes to management regarding financial operations.
• Submitted documentation and reports to upper management.
• Maintain delinquency and bad debt at company standards.
• Providing best customer service