Cassie Doll
Buda,TX
Summary
Patient care coordinator specializing in patient scheduling and administrative efficiency. Demonstrated success in streamlining processes to enhance workflow and ensure timely documentation. Committed to improving patient experiences through effective customer service and operational excellence.
Overview
17
17
years of professional experience
Work History
Patient Care Coordinator
Results Physiotherapy
Austin, TX
06.2026 - Current
- Coordinated patient scheduling and managed appointment reminders, improving workflow efficiency.
- Assisted patients with insurance verification and clarified coverage options.
- Organized patient intake processes, streamlining administrative tasks to reduce wait times.
- Processed patient intake information and updated medical records, ensuring accuracy before treatment.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
Office Assistant
Austin Poop 911, LLC
Austin, TX
05.2022 - 06.2026
- Managed customer inquiries, providing accurate information to improve service awareness.
- Coordinated communication between clients and service teams, facilitating effective collaboration.
- Assisted in maintaining inventory of supplies and equipment, ensuring operational efficiency.
- Conducted interviews and facilitated hiring decisions for new employees.
Medical Office Specialist
Austin Maternal Fetal Medicine
Austin, Texas
10.2019 - 05.2022
- Greeted patients upon arrival, facilitating smooth check-in process.
- Scheduled and confirmed appointments, maximizing office scheduling efficiency.
- Collected necessary paperwork and insurance information for patient records.
- Communicated appointment details and billing inquiries to enhance patient understanding.
- Answered incoming calls professionally and directed them appropriately.
- Assisted in filing and organizing medical records according to established protocols.
- Responded promptly to requests from medical staff regarding patient care information.
- Maintained inventory of office supplies and ordered additional items.
Distributed Radiology Clerk
Diversified Radiology of Colorado, PC
Lakewood, Colorado
07.2009 - 02.2011
- Prioritized emergent cases for prompt diagnosis and treatment.
- Assigned cases to multiple radiologists for thorough diagnosis.
- Coordinated calls with radiologists and physicians to ensure timely information collection.
- Leveraged PACS and electronic medical systems to streamline workflow.
- Received digital imaging and patient information from imaging centers for radiologist review.
Education
Associate of Applied Science - X-ray Technician/Medical Assistant
Cambridge College
Aurora, CO06-2003
Skills
- Patient scheduling
- Filing and recordkeeping
- Customer relationship management
- Organizational skills
- Policy compliance
- Team collaboration
- Attention to detail
Timeline
Patient Care Coordinator
Results Physiotherapy
06.2026 - Current
Office Assistant
Austin Poop 911, LLC
05.2022 - 06.2026
Medical Office Specialist
Austin Maternal Fetal Medicine
10.2019 - 05.2022
Distributed Radiology Clerk
Diversified Radiology of Colorado, PC
07.2009 - 02.2011
Associate of Applied Science - X-ray Technician/Medical Assistant
Cambridge College