Cassie Dowling
Gillette,WY
Summary
Inside Sales Representative driven to obtain new customers quickly. Expertly generates and increases sales while delivering top-notch customer service. Achieves and consistently exceeds monthly sales goals through strong work ethic and tenacity. Remains focused on increasing sales through expert customer outreach. Establishes phone presence, drives conversation by creating rapport and builds and maintains productive business relationships.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
Visionary Broadband
Gillette, WY
09.2021 - Current
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
Tanning Consultant/Manager of Operations
Oasis Tans
Gillette, WY
01.2019 - 09.2021
- Greeted customers and provided information about tanning services.
- Explained the benefits of using different types of tanning beds and lotions.
- Provided recommendations to customers on appropriate tanning levels for their skin type.
Case Manager
6th Judicial District Child Support
Gillette, WY
08.2017 - 01.2019
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
Retail Manager
Universal Athletics
Gillette, WY
05.2013 - 08.2017
- Managed daily operations of the store, including opening and closing procedures.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Developed strategies for increasing sales and improving customer service.
Assistant Manager
JOANN Fabrics and Crafts
Gillette, WY
08.2011 - 08.2013
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
Education
High School Diploma -
Campbell County High School
Gillette, WY05-2001
Skills
- Customer Service
- Regional sales
- Attention to Detail
- B2C Sales
- Relationship Building
- Promotional selling
- Cold-calling
- Relationship building and management
- Exceptional customer service
- Adept multi-tasker
- Product Knowledge
- Driven
Timeline
Inside Sales Representative
Visionary Broadband
09.2021 - Current
Tanning Consultant/Manager of Operations
Oasis Tans
01.2019 - 09.2021
Case Manager
6th Judicial District Child Support
08.2017 - 01.2019
Retail Manager
Universal Athletics
05.2013 - 08.2017
Assistant Manager
JOANN Fabrics and Crafts
08.2011 - 08.2013
High School Diploma -
Campbell County High School
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