Cassandra Dyer
St Louis,MO
Summary
Dedicated customer service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing energetic customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Painter
Mr. Bob's Boutique Handyman
02.2022 - Current
- Improve client satisfaction by providing timely and quality handyman services for various home repairs.
- Provide exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
Assistant Account Manager
ITC
06.2019 - 02.2022
- Enhanced client satisfaction by efficiently managing accounts and addressing concerns promptly, resulting in increased retention and loyalty.
- Participated in cross-functional projects, working collaboratively with colleagues from various departments to achieve shared goals.
- Maintained accurate records of client interactions, ensuring all relevant information was easily accessible for future reference.
- Ensured compliance with company policies and procedures while managing sensitive data for multiple accounts.
Production Assistant
ITC
06.2015 - 06.2019
- Managed internal and external client travel through SAP Concur.
- Provided reliable administrative support for the production team, enabling efficient task completion.
- Supported on-time project completion by effectively prioritizing tasks and managing workflow, independently and within a team capacity.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Painter
Saint Louis University
05.2013 - 05.2015
- Delivered high-quality painting services on time and within budget
- Trained new staff on initial setup routines
Education
Bachelor of Arts - Communication
Saint Louis University
St Louis, MO05.2011
Skills
- Empathy Display
- Multitasking Abilities
- Problem Solving
- Computer Proficiency
- Conflict Resolution
- Positive Attitude
- Customer Service
- Training Development Aptitude
Timeline
Painter
Mr. Bob's Boutique Handyman
02.2022 - Current
Assistant Account Manager
ITC
06.2019 - 02.2022
Production Assistant
ITC
06.2015 - 06.2019
Painter
Saint Louis University
05.2013 - 05.2015
Bachelor of Arts - Communication
Saint Louis University
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