Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Dyer

St Louis,MO

Summary

Dedicated customer service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing energetic customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Painter

Mr. Bob's Boutique Handyman
St Louis, MO
02.2022 - Current
  • Improve client satisfaction by providing timely and quality handyman services for various home repairs.
  • Provide exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.

Assistant Account Manager

ITC
St Louis, MO
06.2019 - 02.2022
  • Enhanced client satisfaction by efficiently managing accounts and addressing concerns promptly, resulting in increased retention and loyalty.
  • Participated in cross-functional projects, working collaboratively with colleagues from various departments to achieve shared goals.
  • Maintained accurate records of client interactions, ensuring all relevant information was easily accessible for future reference.
  • Ensured compliance with company policies and procedures while managing sensitive data for multiple accounts.

Production Assistant

ITC
St Louis, MO
06.2015 - 06.2019
  • Managed internal and external client travel through SAP Concur.
  • Provided reliable administrative support for the production team, enabling efficient task completion.
  • Supported on-time project completion by effectively prioritizing tasks and managing workflow, independently and within a team capacity.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.

Painter

Saint Louis University
St Louis, MO
05.2013 - 05.2015
  • Delivered high-quality painting services on time and within budget
  • Trained new staff on initial setup routines

Education

Bachelor of Arts - Communication

Saint Louis University
St Louis, MO
05.2011

Skills

  • Empathy Display
  • Multitasking Abilities
  • Problem Solving
  • Computer Proficiency
  • Conflict Resolution
  • Positive Attitude
  • Customer Service
  • Training Development Aptitude

Timeline

Painter

Mr. Bob's Boutique Handyman
02.2022 - Current

Assistant Account Manager

ITC
06.2019 - 02.2022

Production Assistant

ITC
06.2015 - 06.2019

Painter

Saint Louis University
05.2013 - 05.2015

Bachelor of Arts - Communication

Saint Louis University
Cassandra Dyer