Cassie Flores
Livermore,CA
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Starbucks
Livermore, CA
03.2019 - Current
- Leading a team in following brand standards, driving sales and customer satisfaction in a fast paced environment.
- Responsible for all inventory management for the store.
- Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
- Facilitates and maintains open communication with the manager so that the team can respond as necessary.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching.
- Contributes to a positive team environment by recognizing changes in partner morale and performance and flexing the store play as needed.
- Provides a third place environment by seeking sincere connections with each customer.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security to ensure the safety of all partners during each shift.
- Provides de-escalation and conflict management for both partners and customers alike.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety, and sanitation guidelines for all products.
- Maintains regular and punctual attendance.
Education
Licensed Vocational Nursing - Nursing
Unitek College
Hayward, CA11.2023
Skills
- Strategic Planning
- Staff Management
- Goal-Oriented
- Inventory Oversight
- Training and Mentoring
Certification
- recently passed my LVN NCLEX
- paid for and am awaiting license
Timeline
Supervisor
Starbucks
03.2019 - Current
Licensed Vocational Nursing - Nursing
Unitek College
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