Cassie Freitas
Cape Coral,FL
Summary
Proven customer service expert with a track record of enhancing guest satisfaction at Travelers Alehouse. Excelled in team collaboration and multitasking, seamlessly balancing guest interactions with efficient cash handling. Achieved significant improvements in service delivery by mastering both interpersonal skills and operational efficiency.
Overview
9
9
years of professional experience
Work History
Waitress/ Hostess
Travelers Alehouse
Fairhaven, MA
12.2020 - 08.2024
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Waitress
Cafe Italia
New Bedford, MA
12.2016 - 06.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Beach Gate Attendant
Town Of Fairhaven
Fairhaven, MA
06.2015 - 09.2019
- Streamlined entry processes for quicker access, effectively managing guest volume during peak hours.
- Managed time efficiently while multitasking during high-pressure situations to maintain optimal gate operations.
- Exceled in cross-functional teamwork by supporting colleagues whenever assistance was needed during busy periods or staff shortages.
- Enhanced visitor experience by providing friendly and efficient service at the entrance gate.
- Maintained a clean and inviting environment at the entrance gate, setting a positive first impression for visitors.
Front Desk Receptionist
Fairhaven Recreation Center
Fairhaven, MA
09.2017 - 06.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
After School Camp Counselor
Fairhaven Recreation Center
Fairhaven, MA
09.2017 - 06.2019
- Served as a positive role model for campers by exemplifying responsible behavior, strong work ethic, and commitment to personal growth.
- Developed interpersonal skills among campers through role-playing scenarios designed to encourage empathy and understanding of others'' perspectives.
- Implemented effective conflict resolution strategies when necessary to mediate disagreements between campers or within groups.
- Maintained a clean and organized facility by overseeing daily clean-up routines performed by both counselors and campers alike.
Education
Bachelors Of Science - Psychology
Bridgewater State University
Bridgewater, MA05.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
Timeline
Waitress/ Hostess
Travelers Alehouse
12.2020 - 08.2024
Front Desk Receptionist
Fairhaven Recreation Center
09.2017 - 06.2019
After School Camp Counselor
Fairhaven Recreation Center
09.2017 - 06.2019
Waitress
Cafe Italia
12.2016 - 06.2022
Beach Gate Attendant
Town Of Fairhaven
06.2015 - 09.2019
Bachelors Of Science - Psychology
Bridgewater State University