CASSIE GERMAINE
Corpus Christi
Summary
Retail professional with commitment to driving store performance and customer engagement. Proven ability to mentor team members and implement effective sales strategies. Known for collaborative spirit and adaptability in dynamic retail settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Banker
Wells Fargo
05.2024 - 06.2025
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Promoted new banking products and services to existing clients by providing detailed explanations of features and benefits.
- Advised customers on the most suitable financial products available based on their individual needs.
- Analyzed financial needs, providing tailored banking solutions to individuals and businesses.
Manager in Training
Buckle
10.2023 - 04.2024
- Trained and mentored new staff, enhancing team productivity and collaboration.
- Implemented visual merchandising standards to elevate brand presentation and aesthetic appeal.
- Collaborated with upper management on strategic initiatives for store growth and operational efficiency.
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
- Described product to customers and accurately explained details and care of merchandise.
Assistant Manager
Maurices
05.2020 - 10.2023
- Led team in achieving sales targets through effective coaching and training strategies.
- Developed and implemented visual merchandising standards to optimize store layout and customer engagement.
- Mentored staff on customer service excellence, resulting in improved customer satisfaction scores.
- Analyzed sales data to identify trends and inform strategic planning initiatives.
- Coordinated staff schedules to ensure optimal coverage during peak hours and events.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Store Manager
Cato
08.2016 - 05.2020
- Led daily store operations, ensuring optimal inventory management and product presentation.
- Implemented sales strategies that increased store profitability through effective merchandising techniques.
- Developed training programs to improve employee engagement and operational efficiency across teams.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
High School Diploma -
South Side High School
Fort Wayne, IN06-2013
Skills
- Financial advising
- Customer service
- Cross-selling and upselling
- Rapport building
- Sales growth
- Staff training and development
- Merchandising operations
- Staff development
- KPI tracking
- Fraud prevention and detection
- Strong multi-tasking
Certification
Notary Public of Texas
Timeline
Personal Banker
Wells Fargo
05.2024 - 06.2025
Manager in Training
Buckle
10.2023 - 04.2024
Assistant Manager
Maurices
05.2020 - 10.2023
Store Manager
Cato
08.2016 - 05.2020
High School Diploma -
South Side High School
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