Casandra Grant
Mount Vernon
Summary
Passionate and customer-focused professional with a proven track record of delivering outstanding service in diverse industries. Known for my ability to empathize with clients, resolve issues promptly, and exceed customer expectations. excellent communication skills to build rapport and establish lasting relationships. Experienced in managing high-volume customer inquiries and consistently achieving high customer satisfaction ratings. Seeking to bring my dedication to customer excellence to a dynamic team committed to providing top-tier service.
Compassionate PCA recognized for ability to complete tasks efficiently and productively. Skilled in patient care, medication administration, and mobility assistance. Excel in communication, empathy, and patience, ensuring high-quality care and support for clients in various settings.
Overview
21
21
years of professional experience
1
1
Certification
Work History
PCA Personal Care Assistant
Angels on Call Homecare
Peekskill
06.2024 - Current
- Assisted patients with ADLs, including bathing, dressing, grooming, and mobility.
- Monitored vital signs and reported any health changes to clinical staff.
- Managed medication schedules and provided reminders to ensure treatment compliance.
- Maintained a clean, safe environment and assisted with light housekeeping and meal prep.
- Provided emotional support and companionship while ensuring patient dignity and safety.
Work from home customer service credit card coordinator
Capital One
New York
05.2023 - 08.2023
- Assisted in exceeding service goals by minimizing Customers, wait times and accurately and efficiently servicing customers needs.
- Assisted customers with credit card account management, including payment disputes, processing phone payments, and reviewing features of their accounts.
- Activated account, issued cards, processed limit increases and decreases.
- Reviewed the customer account to determine products and services beneficial to their needs.
- Displayed positivity, energy, enthusiasm helping the team accomplish many goals.
- Was Able to make an excellent judgment based on customers questions.
- Delivered high-quality service to internal and external customers.
Bank Teller
Capital One
New York
08.2022 - 04.2023
- Demonstrated expertise in managing cash drawers, maintaining accurate balances, and resolving discrepancies promptly.
- Provided customers with high level of service, privacy and confidentiality, and friendly, welcoming attitude.
- Resolved customer inquiries and issues efficiently, contributing to a positive branch reputation.
- Assisted customers with account inquiries, loan applications, and financial product information.
- Conducted financial transactions and ensured compliance with regulatory requirements.
- Recognized for consistently meeting or exceeding customer service targets.
Child Care Assistant
Blessed Beginnings
Mount Vernon
01.2019 - 07.2020
- Providing support for the childcare teacher.
- Monitoring and supervising the children constantly.
- Assisting the childcare teacher in maintaining a safe and positive environment.
- Cultivating relationships with children, parents, and guardians.
- Alerting the childcare teacher to emergencies.
- Preparing and serving meals and snacks.
- Greeting parents and addressing children by their name.
- Adhering to procedures in preparing a bottle or changing a diaper.
- Assisting with sand, water, or playground activities.
- Assisting in putting children to sleep.
Cashier
Walmart
White Plains
10.2016 - 08.2018
- Welcoming customers, providing outstanding customer service answering their questions, helping them locate items and proving advice or recommendations.
- Operating scanners, scales, cash registers and other electronics.
- Accepting payments by cash, cheques, credit/debit/ gift/ card, coupons etc ensuring all prices and quantities are accurate.
- Performing basic math functions to collect payments and make change.
- Informing customers about the advantages of having a store card and processing credit card applications.
- Handling transactions quickly and accurately.
- Achieving established goals.
- Providing training and assistance to newly joined cashiers.
- Successfully processed and balanced high volumes of transactions daily with minimal errors.
- Taking a tally of the funds in the cash register when required during a shift and produce transaction report.
- Keeping the checkout area clean and orderly and zoning items.
Home Health Aide
Partners In Care
New York
08.2012 - 08.2014
- Cared for elderly patients by Monitoring Health Conditions.
- Provide assistance with toileting and incontinence care.
- Assist clients with personal hygiene tasks, including bathing, grooming, and dressing.
- Engage clients in meaningful conversations and activities to promote social well-being.
- Report any concerns or changes in clients conditions to the appropriate parties.
Home Health Aide
All Metro Health Care
Mount Vernon
07.2011 - 08.2012
- Cared for elderly patients by monitoring vital signs, maintaining records of the patient care condition, progress, and problems, in order to report and discuss observations with a supervisor or case manager.
- Plan, purchase, prepare, and serve meals to patients and other family members, according to prescribed diets.
- Accompany clients to doctors offices and on other trips outside the home, providing transportation assistance and companionship.
Home Health Aide
VIP Health Care Services
New Rochelle
01.2010 - 05.2010
- Cared for elderly patients by monitoring vital signs, logged records of the patient care condition, progress, and problems, in order to report and discuss observations with a supervisor or case manager.
- Plan, purchase, prepare, and serve meals to patients and other family members, according to prescribed diets.
- Accompany clients to doctors offices and on other trips outside the home, providing transportation assistance and companionship.
Supervisor
Prospect Restaurant and Bar
01.2005 - 12.2009
- Supervised junior waitress staff and all daily activities involving the serving of meals and customer relations.
- Responsible for inventory control to ensure accuracy and timely completion of orders.
Education
High school diploma - general studies
Port Antonio High
Port Antonio, PortlandSkills
- Customer service
- Customer communication
- Communication skills
- Live chat
- Computer literacy
- Microsoft Office / Word
- Typing
- Data entry
- Cash handling
- Banking / Financial services
Certification
- Home Health Aide
- Certified Nursing Assistant (CNA)
- Driver's License
Additional Information
I am a hard-working dependable determined individual with excellent customer service and interpersonal skills. Have the ability to work effectively in a fast-paced environment, a conscientious worker who will go the extra mile to satisfy customers and complete tasks in a timely manner and always welcoming new challenges.
Timeline
PCA Personal Care Assistant
Angels on Call Homecare
06.2024 - Current
Work from home customer service credit card coordinator
Capital One
05.2023 - 08.2023
Bank Teller
Capital One
08.2022 - 04.2023
Child Care Assistant
Blessed Beginnings
01.2019 - 07.2020
Cashier
Walmart
10.2016 - 08.2018
Home Health Aide
Partners In Care
08.2012 - 08.2014
Home Health Aide
All Metro Health Care
07.2011 - 08.2012
Home Health Aide
VIP Health Care Services
01.2010 - 05.2010
Supervisor
Prospect Restaurant and Bar
01.2005 - 12.2009
High school diploma - general studies
Port Antonio High