Cassie Hughes
Austin,Texas
Summary
Operations and administrative leader with 12+ years of progressive experience coordinating office functions, supporting executive priorities, and leading teams across multiple locations. Brings a background in financial oversight, bookkeeping, hiring and onboarding, vendor coordination, and stakeholder communication. Experienced in managing competing deadlines, resolving complex concerns, and maintaining continuity during organizational transitions.
Overview
12
12
years of professional experience
Work History
Regional Property Manager
Urban Genesis
07.2025 - 07.2026
- Directed operations, administration and resident services for 7 Class A communities, leading 6 Community Managers and a team of 25. Worked with executive leadership to set priorities, manage staffing transitions and keep standards consistent across sites. Oversaw financial performance, leasing and marketing strategy, and expense management across the portfolio, including 3 new community launches, 3 ownership transitions and 2 established communities. Coached managers on accountability and service quality, and covered vacant manager roles so operations kept running.
Director of Property Management
American Campus Communities
San Marcos, Texas
10.2024 - 07.2025
- Led daily operations, administration and community management at two student housing communities with a cross-functional team of 22. Kept financial, resident service, facilities and staffing priorities aligned. Managed recruiting, hiring and staff development. Was the main contact for university partners and internal teams, resolving resident and stakeholder concerns and coordinating capital improvements. Built operating plans focused on expense control and the resident experience.
- Bishops Square & The Retreat
Property Manager
American Campus Communities
San Marcos, TX
08.2017 - 10.2024
- Managed operations, office administration and resident relations at four communities in Texas and Colorado, covering budgets, account and collections management, resident communications, vendor scheduling and team performance. Coordinated staff and vendors through high-volume move-in periods to meet deadlines without lowering service standards. Delivered a $6.1M infrastructure project while keeping daily operations running. Led hiring, onboarding and training, promoted team members into leadership, and covered Assistant General Manager and Maintenance Manager roles during vacancies. Helped roll out Salesforce and centralized booking.
- The Retreat
- State
- U Centre at Northgate
- Villas on Sycamore
Assistant General Manager & Bookkeeper
Union & U Pointe on Speight
Waco, Texas
09.2016 - 08.2017
- Moved up from Community Assistant to Lead Specialist to Assistant General Manager & Bookkeeper. Built a foundation in bookkeeping, resident services, leasing administration and day-to-day office operations.
Lead Specialist
University Commons & The Village at Overton Park
Minneapolis, MN
06.2016 - 09.2016
Community Assistant
The Village at Overton Park
Lubbock, Texas
05.2014 - 06.2016
Education
Bachelor of Arts - Psychology, Minor in Spanish
Texas Tech University
Lubbock, TexasSkills
- Property Management Software
- Resident Communication
- Project Management
- Salesforce
- AvidXchange
- Procore
- Contracts 365
- Talent Acquisition
- Employee Engagement
- Microsoft Excel
- Word
- Teams
- Planner
- Lists
- ADP
- Rippling
- Nexus
- MRI
- Lists
Timeline
Regional Property Manager
Urban Genesis
07.2025 - 07.2026
Director of Property Management
American Campus Communities
10.2024 - 07.2025
Property Manager
American Campus Communities
08.2017 - 10.2024
Assistant General Manager & Bookkeeper
Union & U Pointe on Speight
09.2016 - 08.2017
Lead Specialist
University Commons & The Village at Overton Park
06.2016 - 09.2016
Community Assistant
The Village at Overton Park
05.2014 - 06.2016
Bachelor of Arts - Psychology, Minor in Spanish
Texas Tech University