Cassie Kathrein
Troy,MT
Summary
Detail-oriented Veterinary Assistant/Receptionist skilled in patient recordkeeping and client communication. Experienced working in high pace, multi doctor practice all while maintaining professionalism and positivity during high stress situations and supporting team members. Highly motivated and eager to continue to use my skills go further outside of Veterinary medicine.
Overview
10
10
years of professional experience
Work History
Veterinary Assistant
Hayden Pet Medical Center
03.2023 - 12.2025
- Strengthened client relationships through clear communication on pet health topics and follow-up calls after appointments.
- Boosted clinic reputation by consistently demonstrating professionalism, empathy, and dedication to excellent patient care.
- Streamlined record-keeping processes with accurate data entry of patient information into electronic systems.
- Provided customer support to clients, answering questions and addressing concerns.
- Administered medications and vaccinations according to veterinarian instructions, maintaining accurate records.
- Monitored animal behavior and vital signs, reporting changes to veterinary staff promptly.
- Conducted routine laboratory tests, including blood work and urinalysis, ensuring accuracy in results.
Certified Veterinary Assistant
Emergency Pet Care
04.2016 - 03.2024
- Maintained cleanliness of examination rooms, surgical areas, and equipment to adhere to safety standards.
- Coordinated with team members to streamline workflow during busy clinic hours, enhancing efficiency.
- Trained new staff on clinic protocols, fostering a collaborative environment focused on patient care.
- Improved patient care by assisting veterinarians with medical procedures and treatments.
- Assisted in surgical procedures, ensuring a sterile environment and proper equipment preparation.
- Ensured safe and effective treatment plans by administering medications as prescribed by the veterinarian.
- Restrained animals of different sizes and temperaments during appointments.
- Reduced stress for animals by providing compassionate handling during exams and procedures.
- Facilitated teamwork within the veterinary staff through strong communication skills and a collaborative approach to problemsolving.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Substitute Teacher
Troy School District
12.2018 - 12.2019
- Fostered positive classroom environment, promoting respect and cooperation among students.
- Adapted teaching methods to accommodate diverse learning styles and needs of students.
- Collaborated with school staff to ensure smooth daily operations and support student engagement.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
Substitute Teacher
Libby School District
01.2019 - 06.2019
- Managed classroom behavior, fostering a positive learning environment for all students.
- Implemented effective strategies for classroom management and student engagement.
- Provided support to students with special needs, ensuring inclusive educational practices.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
Education
Certified Veterinary Assistant -
Carrington College
Spokane, WA10-2025
Skills
- Appointment scheduling
- Medical record-keeping
- Diagnostic imaging
- Emergency and preventive care
- Client education
- Veterinary terminology
- Reception duties
- Patient flow management
- Excellent communication
- Patient recordkeeping
Timeline
Veterinary Assistant
Hayden Pet Medical Center
03.2023 - 12.2025
Substitute Teacher
Libby School District
01.2019 - 06.2019
Substitute Teacher
Troy School District
12.2018 - 12.2019
Certified Veterinary Assistant
Emergency Pet Care
04.2016 - 03.2024
Certified Veterinary Assistant -
Carrington College