CASSIE KREBS
Summerset,SD
Summary
Compassionate Case Manager experienced in ever changing environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
11
11
years of professional experience
Work History
Conflict Free Case Manager
Benchmark Human Services
10.2016 - Current
- Provide case management to individuals with intellectual and developmental disabilities
- Complete and monitor annual support plans
- Complete quarterly visits and reports
- Schedule and conduct meetings
- Work closely with area Community Service Providers.
Late Stage Collections Representative
Ditech Financial LLC (Green Tree Servicing)
10.2014 - 10.2016
- Assist customers in creating solutions to bring mortgages up to date
- Maintain accurate and current notes in accounts
- Meet daily goals of money collected
- Work as a team to meet goals.
Family Services Specialist
Department of Social Services, Division of Child Protection
09.2012 - 02.2014
- Assess child safety
- Work closely with Law Enforcement and other agencies
- Prepare court reports/attend court hearings
- Conduct interviews.
Education
Master of Science in Counseling and Human Resource Development -
South Dakota State University
Rapid City, SD01.2012
Bachelor of Science in Psychology with minor in Sociology -
Black Hills State University
Spearfish, SD01.2008
Skills
Excellent communication skills
Efficient problem solving abilities
Ability to work independently and as a team
Educated in cultural diversity
Experienced in record keeping
Highlight Of Qualifications
- Proficient PC skills, including Microsoft Word, Excel, PowerPoint, and Outlook
- Excellent communication skills
- Experienced interviewer
- Efficient problem solving abilities
- Educated in cultural diversity
References
Laura Wendland, Vice President of Vocational Services – Black Hills Works, Spearfish, SD, (605)641-0567
Timeline
Conflict Free Case Manager
Benchmark Human Services
10.2016 - Current
Late Stage Collections Representative
Ditech Financial LLC (Green Tree Servicing)
10.2014 - 10.2016
Family Services Specialist
Department of Social Services, Division of Child Protection
09.2012 - 02.2014
Master of Science in Counseling and Human Resource Development -
South Dakota State University
Bachelor of Science in Psychology with minor in Sociology -
Black Hills State University
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