Cassandra Labay
Progressive
Waco,TX
3
years of professional experience
Detail-oriented professional with strong customer service focus and effective communication skills. Proven ability to coordinate repair processes and streamline claims handling, ensuring customer satisfaction and compliance with industry standards.
Work History
Managed Repair Representative SWE Reinspector
8 Months- Managed repair processes to ensure compliance with company standards and customer satisfaction.
- Coordinated communication between clients and repair facilities to streamline service.
- Evaluated claims to determine eligibility for repairs, ensuring accuracy in documentation.
- Provided training and support to repair facility partners on best practices for claims processing.
Managed Repair Representative Non-Network
1 Year 7 Months- Coordinated repair processes to ensure efficient claims handling and customer satisfaction.
- Facilitated communication between customers and repair facilities to streamline resolution of claims.
- Implemented best practices for managing repair timelines, resulting in reduced cycle times for claims processing.
- Monitored ongoing repairs to ensure compliance with company policies and industry standards, maintaining high accuracy rates.
Body Shop Estimator
1 Year 1 Month- Evaluated vehicle damage and prepared detailed repair estimates using industry-standard software.
- Collaborated with technicians to ensure accurate assessments and timely project completion.
- Reviewed insurance documentation to facilitate claims processing and approvals.
- Communicated effectively with customers to explain repair processes and address concerns.
- Developed strong relationships with vendors to source quality parts at competitive prices.
Education
Bachelor of Science - Mechanical Engineering
Skills
Technical aptitude in Mitchell
PD Suite
and CCC One
Claims processing
Negotiation techniques
Repair process knowledge
Timeline
Managed Repair Representative SWE Reinspector
Progressive
02.2026 - CurrentRead More
Managed Repair Representative Non-Network
Progressive
07.2024 - 02.2026Read More
Body Shop Estimator
Bruner Motors
06.2023 - 07.2024Read More
Tarleton State University
Bachelor of Science from Mechanical Engineering
Read More