Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Enrique Arias

San Fernando,CA

Summary

Secure a responsible career opportunity to fully utilize my training and skills in the collision repair industry, while making a significant contribution to the success of the company

Overview

16
16
years of professional experience
1
1
Certification

Work History

CARS Repair Coordinator ( Reinspector)

Mercury Insurance
06.2023 - Current
  • Oversee and audit bodyshop estimates within DRP program, ensuring alignment with industry standards and program guidelines.
  • Assist shops with inquiries related to payments, repairs, coverage, and policy limits.
  • Handle customer complaints from shops, ensuring satisfaction with DRP program and addressing repair related concerns.
  • Conduct re-inspections during the repair process and post-repair to ensure quality and compliance with approved estimates.
  • Provide support to inside adjusters, addressing questions or concerns related to vehicle repairs.
  • Review facts of loss of every claim, ensuring all damages are consistent with facts of loss.
  • Generate monthly reports to evaluate shop performance and conduct monthly performance reviews with shop representatives.

Sr. Auto Appraiser

Mercury Insurance
11.2021 - 06.2023
  • Ensured equitable settlement of damages and maintained good customer service and shop relations.
  • Inspected and evaluated physical damage to vehicles and completed detailed summary of damage and estimate cost of repair based on knowledge of equipment, parts and present values.
  • Presented estimates and reached agreed upon price with repair facilities.
  • Maintained communication with clients throughout repair process, reported initial evaluation and summary of damages, explained relevant procedures, responded to customer inquires; provided complete,courteous, and timely customer service.

Assistant Manager/ ESTIMATOR

J&C Collision Center
09.2007 - 11.2021
  • Appraised collision damage to vehicles, and wrote estimates adhering to DRP and OEM guidelines.
  • Kept customers informed throughout the entire repair process.
  • Provided guidance and training to other estimators.
  • Developed standard operating procedures for all bodyshop departments.
  • Created daily production schedules for all bodyshop staff
  • Ensured compliance of estimating software profiles with DRP guidelines.
  • Monitored and maintained shop compliance with OEM certification requirements.


Education

Sylmar High School
2006

Skills

  • Ability to problem solve using good judgment
  • Knowledge of CCC One and Mitchell Estimating software
  • Extensive knowledge of collision repair
  • ICAR platinum Individual
  • Excellent communication and people skills
  • Ability to work under pressure and meet deadlines
  • Ability to embrace, welcome and adapt to change quickly

Certification

I-CAR Platinum

Timeline

CARS Repair Coordinator ( Reinspector)

Mercury Insurance
06.2023 - Current

Sr. Auto Appraiser

Mercury Insurance
11.2021 - 06.2023

Assistant Manager/ ESTIMATOR

J&C Collision Center
09.2007 - 11.2021

Sylmar High School

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Enrique Arias