CASSIE LANDON
Lowe’s
OGDEN,USA
21
years of professional experience
Detail-oriented, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Customer Service/Cashier (seasonal)
2 Months- Processed customer transactions quickly through point-of-sale systems.
- Handled cash and credit payments accurately while maintaining balanced register counts.
- Adapted to changing responsibilities during peak hours while preserving service quality.
- Completed ongoing training to strengthen product knowledge and customer service skills.
- Stayed calm during high-pressure situations, including busy periods and difficult interactions.
- Listened actively to customer concerns, resolved issues quickly, and escalated major matters to supervisor.
- Created welcoming shopping experience by greeting customers upon entry and offering assistance as needed.
- Built and maintained customer relationships to support loyalty.
- Managed returns and exchanges carefully while following store policies and supporting customer satisfaction.
Private Nanny
2 Years 4 Months- Implemented structured routines to promote discipline and responsibility among children.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as cleaning and housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Enhanced children''s emotional well-being by providing consistent attention and care.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Set bedtime routines, resulting in improved sleep patterns for the children.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
- Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
- Managed medical appointments, ensuring regular check-ups and vaccinations were up-to-date for each child.
Customer Account Manager
3 Years- Managed customer accounts, ensuring accurate order entry, pricing alignment, and timely issue resolution.
- Coordinated cross-functional communication between sales, operations, and supply chain to support customer requirements.
- Monitored account activity, identifying service gaps and driving process improvements for faster response times.
- Maintained CRM and ERP records, updating customer data, orders, and contract details with precision.
- Resolved escalated complaints by investigating root causes and delivering practical solutions.
- Supported forecasting and inventory planning by relaying customer demand changes tointernal teams.
- Strengthened customer relationships through proactive follow-up, clear communication, and reliable account support.
- Led account reviews to align service expectations, pricing updates, and fulfillment priorities.
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Collected and analyzed data to learn more about consumer behavior.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Delivered exceptional service levels by prioritizing prompt response times and problem-solving abilities.
- Increased customer loyalty with attentive account management, fostering long-term relationships with key clientele.
- Managed high-volume accounts while maintaining strong attention to detail, ensuring accuracy and consistency in all transactions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Attended monthly sales meetings and quarterly sales trainings.
Director of Final Expense Division
15 Years 9 Months- Managed customer service operations, ensuring timely resolution of policy and billing inquiries.
- Trained representatives on call handling, insurance procedures, and service quality expectations.
- Monitored service performance, identifying process gaps and implementing corrective actions.
- Coordinated with underwriting and claims teams to resolve complex customer issues.
- Reviewed customer feedback to improve communication standards and retention practices.
- Developed service workflows that improved consistency across inbound support channels.
- Coached staff on conflict resolution, policy explanations, and complaint handling techniques.
- Maintained accurate records of customer interactions, service requests, and escalation outcomes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Kept accurate records to document customer service actions and discussions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Collaborated with IT department to streamline customer data management.
- Elevated customer satisfaction with detailed training programs for support staff.
- Oversaw creation of knowledge base to assist customers with self-service options.
- Improved team morale by establishing recognition program for exceptional customer service.
- Fostered culture of continuous improvement, leading to consistently high service standards.
- Coordinated with product development team to address frequent customer issues.
- Conducted quarterly customer satisfaction surveys to identify areas for improvement.
- Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
- Developed customer service manual to standardize procedures across all departments.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma
Skills
Attention to detail
Self-motivated and independent
People management
Product training
Teamwork and cooperation
Effective communication
Punctual and reliable
Employee development
Employee scheduling
Accounts payable/receivable
Inventory management
Safety procedures
Shipping documentation
Customer RMA management
Verbal and written communication
Data entry
Task prioritization
Problem-solving
Microsoft office
Customer relations
Invoice preparation
Scheduling
Timeline
Customer Service/Cashier (seasonal)
Lowe’s
06.2026 - 08.2026Read More
Private Nanny
Taylor Sandlin
02.2024 - 06.2026Read More
Customer Account Manager
Balchem
02.2021 - 02.2024Read More
Director of Final Expense Division
Great Western Insurance
04.2005 - 01.2021Read More
Bonneville High School
High School Diploma
Read More