Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fola Alitbi

Fola Alitbi

Chicopee,MA

Summary

Currently in college and looking to pursue a business degree. I would love to work in a setting that would help grow my experience in something I am passionate about. Proven customer service expert with a track record of enhancing customer satisfaction. Leveraging data entry proficiency and a positive, professional demeanor, I consistently exceed customer expectations. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount.

Overview

3
3
years of professional experience

Work History

Seasonal Customer Service/ Cashier

Macy's
Holyoke, MA
11.2023 - 02.2024
  • Greeted customers and responded to informational requests.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Scanned items and checked pricing on cash register for accuracy.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Answered customers' questions and provided information on store procedures or policies.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained work area and kept cash drawer organized.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.

Caregiver

Viecare
Springfield, MA
05.2022 - 02.2024
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Followed safe lifting and transferring techniques to transport residents.
  • Monitored health and well-being of clients and reported significant health changes.
  • Contributed to case reviews of client status and progress.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.

Customer Service/Online Personal Shopper

Walmart
Westfield, MA
04.2023 - 09.2023
  • Scanned items when pulling from shelves to update system stock information.
  • Implemented feedback from clients to continuously improve service and client satisfaction.
  • Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
  • Managed inventory levels to ensure timely delivery of items to customers.
  • Completed pickup and shopping orders for customers within local area.

Seasonal Cashier

Follett Bookstore
Springfield, MA
08.2022 - 12.2022
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Helped with purchases and signed customers up for rewards program.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered customer questions and provided store information.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Worked effectively in team environments to make the workplace more productive.

Cashier/Customer Service Representative

Panera Bread
West Springfield, MA
04.2021 - 12.2021
  • Welcomed customers, offering assistance to help find store items.
  • Greeted customers promptly and responded to questions.
  • Answered customers' questions and provided information on store procedures or policies.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Worked closely with front-end staff to assist customers.
  • Answered phone calls to assist customers with questions and orders.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

Some College (No Degree) - Business Administration

Springfield Technical Community College
Springfield, MA

Skills

  • Cash handling expertise
  • Data entry proficiency
  • Customer relationship management (CRM)
  • Guest services
  • Cash register operation
  • Refund handling
  • Customer focus
  • Basic math
  • Time management
  • Product knowledge
  • Phone etiquette
  • Positive and professional
  • Calm demeanor
  • Customer service
  • Telephone management
  • Attention to detail
  • Account management
  • Customer satisfaction
  • Payment collection

Languages

English
Professional
Arabic
Professional

Timeline

Seasonal Customer Service/ Cashier

Macy's
11.2023 - 02.2024

Customer Service/Online Personal Shopper

Walmart
04.2023 - 09.2023

Seasonal Cashier

Follett Bookstore
08.2022 - 12.2022

Caregiver

Viecare
05.2022 - 02.2024

Cashier/Customer Service Representative

Panera Bread
04.2021 - 12.2021

Some College (No Degree) - Business Administration

Springfield Technical Community College

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Fola Alitbi