Kayla Mercado
Chicago,US
Overview
4
4
years of professional experience
Work History
Cashier/Customer Service (Seasonal)
Target
Chicago, IL
10.2025 - 01.2026
- Provided friendly, efficient customer service in a fast-paced retail environment
- Accurately operated POS systems to process cash, credit, and digital transactions
- Assisted guests with questions, returns, and issue resolution to ensure a positive shopping experience
- Maintained a clean, organized front-end area, including checkout lanes, and guest services
Entertainment Staff Member
Sloomoo Institute
Chicago, IL
05.2025 - 10.2025
- Developed and personalized engaging slime activities to enhance guest enjoyment.
- Facilitated customer satisfaction by delivering service and assisting with informed product choices.
- Coordinated interactive group activities for children and adults to enhance social skills and community involvement.
- Oversaw transaction processing to enhance operational efficiency. Managed inventory restocking to ensure product availability. Streamlined inventory organization to facilitate quick retrieval and reduce errors.
- Delivered exceptional guest experiences through interactive activities and exhibits.
Customer Service Representative
Walmart
Niles, IL
08.2024 - 04.2025
- Greeting customers, answering questions, and providing information.
- Processing returns and refunds accurately and efficiently.
- Manage cash transactions, process refunds, and handle escalated issues to maintain a smooth shopping experience.
- Provided customer assistance with a friendly and professional approach.
Kids Activities Team Member
Climbzone
Chicago, IL, USA
01.2022 - 08.2024
- Provided help with customer questions.
- Handled financial exchanges efficiently.
- Monitored kids to maintain secure environment.
- Engaged children in diverse activities, fostering creativity and teamwork while ensuring a safe environment for play.
Style Consultant
Target
Norridge, IL, USA
10.2022 - 02.2023
- Monitored sales floor activities to maintain order and organization.
- Managed department operations covering loss prevention, cashiering, client inquiries, and store upkeep.
- Collaborated with team members to maintain inventory accuracy and organization standards.
Education
Spanish Education
North Park University
Chicago, IL2029
HIGH SCHOOL DIPLOMA - undefined
Foreman College And Career Academy
Chicago, IL05.2024
Skills
- Organization
- Childcare
- Presentation
- Public Speaking
- Cash Handling
- Customer service
- Attention to detail
LANGUAGES
English (Highly proficient)
Spanish (Highly proficient)
Timeline
Cashier/Customer Service (Seasonal)
Target
10.2025 - 01.2026
Entertainment Staff Member
Sloomoo Institute
05.2025 - 10.2025
Customer Service Representative
Walmart
08.2024 - 04.2025
Style Consultant
Target
10.2022 - 02.2023
Kids Activities Team Member
Climbzone
01.2022 - 08.2024
HIGH SCHOOL DIPLOMA - undefined
Foreman College And Career Academy
Spanish Education
North Park University