Summary
Overview
Work History
Education
Skills
Timeline

SUKYIA BLANKENSHIP

Chicago,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Coyote Logisitcs
01.2022 - 04.2023
  • Responded to customer requests between 6 accounts for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about updates and changes regarding customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Tracked orders and notified customers of status or potential delays.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
  • Generated monthly performance reports to track and analyze shipping trends.
  • Coordinated shipments and tracked progress to facilitate timely delivery.

TEACHER

CHILD CARE
03.2018 - 01.2022
  • Developed weekly lesson plans and activities to engage a classroom of 8-10 children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Established positive relationships with students and families.

PBX OPERATOR

RAFFAELLO HOTEL
09.2016 - 03.2018
  • Checked incoming reservations for accuracy and modified when necessary.
  • Directed incoming calls through hotel's system to internal personnel and departments, routing to best-qualified department.
  • Supported customers by managing 20-50 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Trained and mentored new PBX operations employees.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.


ROOM SERVICE ATTENDANT

RAFFAELLO HOTEL
05.2016 - 09.2016
  • Served meals to appx 50-100 guest daily and responded to guest requests in timely manner.
  • Delivered food, condiments and silverware to guest rooms to fulfill guest orders.
  • Handled guests dry cleaning orders and delivered any packages that arrived for guests.
  • Met guests' needs by delivering meals and snacks and retrieving additional items.
  • Restocked supplies to keep team efficient and ready for guests' orders.

STORE CLERK

GATEWAY NEWSSTAND
09.2015 - 05.2016
  • Assisted store management is successfully run store
  • Greeted and received customers in courteous manner
  • Performed inventory control, such as counting, and stocking merchandise.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

COSMETIC ASSOCIATE

MACY’S/ BLOOMINDALES CORPORATION
11.2015 - 02.2016
  • Initiated service consultation to determine customer’s preference
  • Participated in and completed product knowledge training.
  • Developed repeat customer base to regularly communicate upcoming events and new merchandise.
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Acted as brand ambassador to drive pleasant shopping experiences.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.

CASHIER

KMART/SEARS HOLDING CORPORATION
02.2014 - 02.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Increased customer loyalty program sign up by 40%
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Trained new cashiers

Education

HIGH SCHOOL DIPLOMA - Cosmetology/General Education

Chicago Vocational Career Academy, Chicago, IL
06.2007

No Degree - English Education

CHICAGO STATE UNIVERSITY, Chicago, IL

No Degree - Digital Marketing

Google Cousera, Chicago, IL

Skills

  • Critical Thinking
  • Organization
  • Computer
  • Problem Analysis and Solving
  • File Management
  • Appointment Scheduling
  • Data Collection
  • Account Updating

Timeline

Customer Service Representative - Coyote Logisitcs
01.2022 - 04.2023
TEACHER - CHILD CARE
03.2018 - 01.2022
PBX OPERATOR - RAFFAELLO HOTEL
09.2016 - 03.2018
ROOM SERVICE ATTENDANT - RAFFAELLO HOTEL
05.2016 - 09.2016
COSMETIC ASSOCIATE - MACY’S/ BLOOMINDALES CORPORATION
11.2015 - 02.2016
STORE CLERK - GATEWAY NEWSSTAND
09.2015 - 05.2016
CASHIER - KMART/SEARS HOLDING CORPORATION
02.2014 - 02.2015
Chicago Vocational Career Academy - HIGH SCHOOL DIPLOMA, Cosmetology/General Education
CHICAGO STATE UNIVERSITY - No Degree, English Education
Google Cousera - No Degree, Digital Marketing

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SUKYIA BLANKENSHIP