Cassie Marshall
Huntsville,TX
Summary
Dedicated and driven professional with a strong background in pharmacy operations, customer service, and high-performance athletics. Developed extensive knowledge in pharmacology, medication safety protocols, prescription preparation, and insurance coordination while working in a fast-paced pharmacy environment. Proven ability to manage high-volume workflows with accuracy, attention to detail, and strong organizational skills. Experienced in assisting pharmacists, communicating with prescribers and insurance providers, and delivering excellent customer service while maintaining efficiency and compliance standards.
In addition to professional experience, competed as a collegiate softball athlete at Sam Houston State University after playing softball competitively throughout life. Demonstrated discipline, leadership, time management, teamwork, and resilience through years of athletic competition. Earned multiple awards and achievements throughout softball career, reflecting a strong work ethic, commitment to excellence, and ability to perform under pressure. Brings a motivated, adaptable, and goal-oriented mindset with transferable skills that support success in fast-paced professional environments and client-focused roles.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
CVS Health
Terrell, TX
02.2025 - 08.2025
- Filling prescriptions
- Drive through pharmacy skills
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels of pharmaceuticals and supplies to ensure availability.
- Processed prescription orders using pharmacy management software efficiently.
- Educated patients on medication usage, dosage, and potential side effects.
- Collaborated with healthcare professionals to resolve prescription-related issues promptly.
- Ensured compliance with safety regulations and pharmacy policies consistently.
- Conducted routine equipment maintenance to support operational efficiency.
- Provided exceptional customer service while addressing patient inquiries effectively.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Lead Hostess/Server
Gianni's Italian Bistro
Heath, TX
08.2024 - 02.2025
- Greeted and seated guests, ensuring a positive first impression and smooth dining experience.
- Managed reservation system to optimize table turnover and accommodate guest preferences.
- Coordinated with kitchen and wait staff to ensure timely service and guest satisfaction.
- Trained new host team members on customer service standards and operational procedures.
- Handled guest inquiries and complaints with professionalism to maintain high service quality.
- Maintained cleanliness of host area, contributing to overall restaurant ambiance and hygiene standards.
- Assisted in developing seating charts to enhance efficiency during peak hours.
- Monitored dining room flow, adjusting seating arrangements for optimal guest comfort and service efficiency.
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
Education
Bachelor of Science - Education And Composite Science Focus in Biology
Sam Houston State University
Huntsville, TX12-2028
High school diploma - undefined
Rockwall-Heath High School
Rockwall, TX05-2025
Skills
- Attention to detail
- Data entry
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Filling prescriptions
- Team collaboration
- Pharmaceutical calculations
- Pharmacy and customer records management
- Pharmacy law compliance
- Advanced math skills
- Time management
- FDA and HIPAA compliance
- Drug safety
- Stocking shelves
- Processing payments
- Medication labels
- Pharmacology
- Certified pharmacy technician (cpht)
Certification
- CPhT - Certified Pharmacy Technician
- First Aid
- CPR
Timeline
Certified Pharmacy Technician
CVS Health
02.2025 - 08.2025
Lead Hostess/Server
Gianni's Italian Bistro
08.2024 - 02.2025
High school diploma - undefined
Rockwall-Heath High School
Bachelor of Science - Education And Composite Science Focus in Biology
Sam Houston State University