Cassie McCollum
Ashland City,TN
Summary
Enthusiastic Project Manager proudly offering 10 years of expertise in practice management and veterinary medicine. Experienced in office performance metrics, development, and overseeing budgets.
Overview
9
9
years of professional experience
Work History
PRACTICE MANAGER
Banfield Pet Hospital- Mars PetCare
Nashville , TN
2020.10 - 2023.09
- Led and directed team members on effective methods, operations and procedures
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
- Maintained awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, and financing options
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability
- Developed existing team into high productivity, results-oriented unit through creative initiatives
SHIFT LEAD
Banfield Pet Hospital- Mars PetCare
Nashville , TN
2018.10 - 2020.10
- Cultivated and maintained work culture through team building and positive interactions
- Managed inventory levels and minimized loss, following company systems and guidelines
- Used company tools and resources to train employees
- Shared customer feedback to improve operations and build brand loyalty
- Complied with company standards and policies, setting example for team members
- Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift.
CLIENT SERVICE COORDINATOR/VETERINARY ASSISTANT
Banfield Pet Hospital- Mars PetCare
Nashville , TN
2014.04 - 2018.10
- Provided direct service and support to individuals and clients, such as handling referral for pet issues, conducting needs evaluation and resolving complaints
- Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions
- Followed scheduling guidelines to maximize efficiency when booking surgeries and appointments
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees
- Maintained detailed and accurate records of visitor requests and of calls received.
- Obtained information and history from clients to maintain medical charts.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Communicated with veterinarians and staff members to maintain patient flow.
Education
HEALTH CARE COORDINATION IN HEALTH CARE BUSINESS MANAGEMENT CANDIDATE -
Arizona State University
06.2023
Skills
- Employee Recruitment and Hiring
- Practice Management
- Workflow Management
- Managing Practice Operations
- Policy and Procedure Development
- Employee Work Scheduling
- Biweekly Payroll Processing
- Clinical Staff Management
- Kronos Timekeeping
- Animal Diagnostics
- Veterinary Medicine
- Staff Development
- Operational Efficiency
Timeline
PRACTICE MANAGER
Banfield Pet Hospital- Mars PetCare
2020.10 - 2023.09
SHIFT LEAD
Banfield Pet Hospital- Mars PetCare
2018.10 - 2020.10
CLIENT SERVICE COORDINATOR/VETERINARY ASSISTANT
Banfield Pet Hospital- Mars PetCare
2014.04 - 2018.10
HEALTH CARE COORDINATION IN HEALTH CARE BUSINESS MANAGEMENT CANDIDATE -
Arizona State University
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