Cassie Smith
Muncie,IN
Summary
Highly trained professional talented in both Customer Service and Human Resources . Analytical problem-solver seeking Administrative position to apply expertise and enhance care.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Family Case Manager
Department Of Child Services
2022.10 - Current
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Assessed community needs and identified resources for social and community service programs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Advocated for social and community service programs to increase awareness and funding.
Patient Care Technician
IU Health Ball Memorial Hospital
03.2016 - 09.2022
- Obtained patient vital signs and reported results to staff nurse or physician, informing provider of significant changes.
- Organized and replenished unit supplies to keep flow smooth throughout each day.
- Assembled admissions pages and added new pages to patients' charts.
- Answered patient assistance calls, assessed needs and offered support where needed.
- Helped patients complete activities of daily living.
- Worked with 12-18 patients daily.
Human Resource Manager
Jimmy Johns
2015.03 - 2022.07
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Liaised between 3 Franchise divisions to improve communications.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Accurately prepared bi-weekly payroll and tracking data using Intuit-Quickbooks system.
- Elevated new business opportunities while implementing effective networking strategies. Working with BSU Marketing and Athletics Department to increase revenue with onboarding students.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes within each store.
Pharmacy Technician
Marsh Pharmacy
2012.10 - 2015.12
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments and Prior Authorizations.
- Restocked pharmacy shelves with current merchandise to drive sales and keep flow smooth.
- Reviewed and verified customer information and insurance provider information.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Certified Nursing Assistant
Parker Health And Rehab
2009.06 - 2011.01
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Transported patients between rooms and appointments or testing locations.
- Facilitated personal hygiene management, feeding and ambulation.
- Checking in with patients and families and quickly providing care
Education
Certified Nurse Assistant - Healthcare
Ivy Tech Community College of Indiana
Indianapolis, IN06.2009
High School Diploma -
Ivy Tech Community College of Indiana
Indianapolis, IN03.2008
Skills
- Decision Making
- Medical Equipment Transport
- Verbal and Written Communication
- Active Listening
- Patient Safety
- Non Medical Supply Storage
- Hiring and Firing
- Employee Development
- Exit Interviews and Processes
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15-20 staff members daily.
- Achieved positive staff feedback through effectively helping with daily Lunch rush.
- Achieved lower turnover rates and better customer service by completing proper training and leading by example with accuracy and efficiency.
- Became Marketing Manager for 3 Franchises, collaborating with multiple facilities to promote products in all delivery areas.
Certification
Certified Nurse Aide CNA0904284
Pharmacy Technician 67024513A
Timeline
Family Case Manager
Department Of Child Services
2022.10 - Current
Patient Care Technician
IU Health Ball Memorial Hospital
03.2016 - 09.2022
Human Resource Manager
Jimmy Johns
2015.03 - 2022.07
Pharmacy Technician
Marsh Pharmacy
2012.10 - 2015.12
Certified Nursing Assistant
Parker Health And Rehab
2009.06 - 2011.01
Certified Nurse Assistant - Healthcare
Ivy Tech Community College of Indiana
High School Diploma -
Ivy Tech Community College of Indiana
Certified Nurse Aide CNA0904284
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