Cassie Smith
Muncie,IN
Summary
Highly trained professional talented in both Customer Service and Human Resources . Analytical problem-solver seeking Administrative position to apply expertise and enhance care.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Family Case Manager
Department Of Child Services
10.2022 - Current
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Assessed community needs and identified resources for social and community service programs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Advocated for social and community service programs to increase awareness and funding.
Patient Care Technician
IU Health Ball Memorial Hospital
03.2016 - 09.2022
- Obtained patient vital signs and reported results to staff nurse or physician, informing provider of significant changes.
- Organized and replenished unit supplies to keep flow smooth throughout each day.
- Assembled admissions pages and added new pages to patients' charts.
- Answered patient assistance calls, assessed needs and offered support where needed.
- Helped patients complete activities of daily living.
- Worked with 12-18 patients daily.
Human Resource Manager
Jimmy Johns
03.2015 - 07.2022
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Liaised between 3 Franchise divisions to improve communications.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Accurately prepared bi-weekly payroll and tracking data using Intuit-Quickbooks system.
- Elevated new business opportunities while implementing effective networking strategies. Working with BSU Marketing and Athletics Department to increase revenue with onboarding students.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes within each store.
Pharmacy Technician
Marsh Pharmacy
10.2012 - 12.2015
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments and Prior Authorizations.
- Restocked pharmacy shelves with current merchandise to drive sales and keep flow smooth.
- Reviewed and verified customer information and insurance provider information.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Certified Nursing Assistant
Parker Health And Rehab
06.2009 - 01.2011
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Transported patients between rooms and appointments or testing locations.
- Facilitated personal hygiene management, feeding and ambulation.
- Checking in with patients and families and quickly providing care
Education
Certified Nurse Assistant - Healthcare
Ivy Tech Community College of Indiana
Indianapolis, IN06.2009
High School Diploma -
Ivy Tech Community College of Indiana
Indianapolis, IN03.2008
Skills
- Decision Making
- Medical Equipment Transport
- Verbal and Written Communication
- Active Listening
- Patient Safety
- Non Medical Supply Storage
- Hiring and Firing
- Employee Development
- Exit Interviews and Processes
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15-20 staff members daily.
- Achieved positive staff feedback through effectively helping with daily Lunch rush.
- Achieved lower turnover rates and better customer service by completing proper training and leading by example with accuracy and efficiency.
- Became Marketing Manager for 3 Franchises, collaborating with multiple facilities to promote products in all delivery areas.
Certification
Certified Nurse Aide CNA0904284
Pharmacy Technician 67024513A
Timeline
Family Case Manager
Department Of Child Services
10.2022 - Current
Patient Care Technician
IU Health Ball Memorial Hospital
03.2016 - 09.2022
Human Resource Manager
Jimmy Johns
03.2015 - 07.2022
Pharmacy Technician
Marsh Pharmacy
10.2012 - 12.2015
Certified Nursing Assistant
Parker Health And Rehab
06.2009 - 01.2011
Certified Nurse Assistant - Healthcare
Ivy Tech Community College of Indiana
High School Diploma -
Ivy Tech Community College of Indiana
Certified Nurse Aide CNA0904284
Similar Profiles
Cloey WrightCloey Wright
Family Case Manager at Department Of Child ServicesFamily Case Manager at Department Of Child Services
Leah MooneLeah Moone
Clerical Assistant 5 at Department Of Child ServicesClerical Assistant 5 at Department Of Child Services
Randall BeatyRandall Beaty
Clerical Assistant at Department of Child ServicesClerical Assistant at Department of Child Services