Cassie Musgrove
El Paso,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions.
Overview
1
1
year of professional experience
Work History
Hostess
Pho Tre Bein Cafe
04.2023 - Current
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked, and cleaned the establishment's front lobby during shifts to maintain a welcoming appearance.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Server
Pho Tre Bein Cafe
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Utility Worker
Texas Roadhouse
01.2023 - 05.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces and premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce the risk of injury or illness.
- Checked in and stocked inventory throughout the facility.
- Replaced and refilled paper towels and toilet paper dispensers for users' convenience.
- Moved furniture for cleaning and set up for special events.
Cashier
Eastside Discount Nursery
05.2022 - 12.2022
- Greeted customers entering the store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
ISchool Virtual Academy
Houston, TX01.2024
Skills
- Refund Handling
- Stocking and Replenishing
- Product Location
- Cash Drawer Management
- Price Identification
- Guest Inquiries
- Inventory Management
- Issue Resolution
- Retail Merchandising
- Merchandise Packaging
- Cash Management
Timeline
Hostess
Pho Tre Bein Cafe
04.2023 - Current
Server
Pho Tre Bein Cafe
04.2023 - Current
Utility Worker
Texas Roadhouse
01.2023 - 05.2023
Cashier
Eastside Discount Nursery
05.2022 - 12.2022
High School Diploma -
ISchool Virtual Academy
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