Cassie Niiha
Zuni,NM
Summary
Detail-oriented professional with experience supporting sales, customer service, and operational tasks in fast-paced settings. Strong multitasking, communication, quick learner, and patient privacy skills help ensure smooth, accurate work.
Overview
1
1
Language
2018
2018
years of professional experience
Work History
Assistant Manager
Big 5 Sporting Goods
Gallup, New Mexico
2022 - 2023
- Trained associates on customer service, product knowledge, and selling standards to enhance team effectiveness.
- Recruited and trained new employees on company policies and procedures.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured smooth transaction processes at the register, managed registers, and handled front-end transactions.
- Resolved customer inquiries in a timely manner and resolved service issues on the sales floor.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assessed stock levels to ensure availability and assisted with stock replenishment across departments.
- Remained calm and professional in stressful circumstances and effectively defused tense situations.
Assistant Manager
Big 5 Sporting Goods
Albuquerque, New Mexico
2020 - 2022
- Promoted
- Supported Big 5 Sporting Goods store operations and daily team leadership.
- Supervised sales floor associates to uphold customer service standards and enhance customer experience.
- Coordinated merchandise recovery, stocking, and visual presentation to maintain store aesthetics and product availability.
Sales Associate
Big 5 Sporting Goods
Albuquerque, New Mexico
2018 - 2020
- Welcomed customers warmly at entrance to create positive shopping experience. and answered questions about sporting goods and apparel
- Processed purchases and returns using point-of-sale system
- Restocked shelves and organized merchandise on sales floor
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Built and maintained relationships with peers and upper management to drive team success.
- Managed return transactions to ensure customer satisfaction and policy compliance, exchanges, and refunds in accordance with company policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Placed special orders or called other stores to find desired items.
Radiology Technician Aide
Zuni Education Career Development Center
Zuni, New Mexico
06.2017 - 08.2017
- Participated in summer youth employment opportunities to gain hands-on experience in radiology.
- Prepared imaging rooms, equipment, and supplies for daily radiology procedures.
- Maintained cleanliness and sanitation of imaging tables, shields, and shared radiology equipment to uphold safety standards.
- Assisted technologists during exams by passing equipment and ensuring patient comfort.
- Followed safety procedures for radiation protection and patient privacy.
- Observed radiation safety protocols at all times during imaging procedures.
- Verified accuracy of patient information prior to imaging procedure.
- Adhered to HIPAA regulations regarding confidentiality of patient information at all times.
Education
High School Diploma -
Zuni High School
Zuni, NM05-2015
Some College (No Degree) - Nursing
Northern Arizona University
Flagstaff, AZSome College (No Degree) - Radiology Technology
Central New Mexico Community College
Albuquerque, NMSkills
- Customer service
- Organizational multitasking
- Workload management
- Attention to detail
- Microsoft Office skills
- Office equipment operation
- Rapid learner
- Communication skills
- Patient privacy
Languages
English
Native/ Bilingual
Timeline
Radiology Technician Aide
Zuni Education Career Development Center
06.2017 - 08.2017
Assistant Manager
Big 5 Sporting Goods
2022 - 2023
Assistant Manager
Big 5 Sporting Goods
2020 - 2022
Sales Associate
Big 5 Sporting Goods
2018 - 2020
High School Diploma -
Zuni High School
Some College (No Degree) - Nursing
Northern Arizona University
Some College (No Degree) - Radiology Technology
Central New Mexico Community College