Cassie Norton
Cedar Rapids,IA
Summary
Motivated Patient Care Representative knowledgeable in healthcare management, medical operations, and regulatory compliance. Talent for overseeing multiple tasks while maintaining quality care. Hardworking and diligent with passion for patient advocacy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Representative
Kinex Medical
11.2022 - Current
- Answer phone calls from medical facilities, schedule appointments, and handle 15+ patient inquiries per week.
- Demonstrate proper equipment use by showing clients product setup and operation using advanced knowledge of medical and surgical processes.
- Maintain confidentiality of patient data and condition to safeguard health information.
Delivery Associate
RTL Delivery/Amazon
05.2021 - 11.2022
- Completed delivery of 250+ packages daily within given time and complete 150-180 delivery stops daily.
- Maintained FICO driving score of 850, averaging above company's goal of 800.
- Loaded truck and properly secured items to prevent damage for deliveries.
Delivery Associate
Special Projects Group/Amazon
01.2021 - 05.2021
- Awarded #1 driver of the week for company based on FICO driving score of 850, Amazon delivery score, and customer rating within first month of employment.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
Personal Trainer Intern
The Midwest Athletic Club
10.2019 - 03.2020
- Performed 50+ InBody composition tests for clients and interpreted the results in ways clients could understand, how to incorporate training to increase progress, and answered questions regarding results.
- Bolstered customer satisfaction ratings by efficiently managing issues and providing dedicated service.
- Designed and executed individual and small group exercise fitness programs based on individual skills and fitness levels.
Aircraft Cleaner
P & N Flight And Charter
06.2016 - 10.2020
- Maintained, cleaned and sanitized interior of aircraft.
- Cleaned, sorted and stored equipment inside aircraft spaces.
- Followed standards and procedures to maintain safe work environment.
Education
Bachelor of Arts - Kinesiology
Coe College
Cedar Rapids, IA05.2020
Skills
- Detail-oriented
- Teamwork
- Verbal and Written Communication
- Customer Service
- Appointment scheduling and confirmation
- Patient Scheduling
- Patient-Focused Care
- Time Management
Certification
- CPT - Certified Personal Trainer, National Academy of Sports Medicine 11/2023
- CPR/AED Certification 10/2023
Timeline
Patient Care Representative
Kinex Medical
11.2022 - Current
Delivery Associate
RTL Delivery/Amazon
05.2021 - 11.2022
Delivery Associate
Special Projects Group/Amazon
01.2021 - 05.2021
Personal Trainer Intern
The Midwest Athletic Club
10.2019 - 03.2020
Aircraft Cleaner
P & N Flight And Charter
06.2016 - 10.2020
Bachelor of Arts - Kinesiology
Coe College
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