Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassie Rainwater

Holland,TX

Summary

Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Boot Barn
10.2023 - Current
  • Assisted in daily operations, ensuring efficient store functionality and customer satisfaction.
  • Coordinated visual merchandising efforts to enhance product presentation and drive sales.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Order Selector

HEB Warehouse
11.2021 - 09.2023
  • Operated pallet jacks and forklifts to efficiently select and transport products.
  • Ensured accurate order fulfillment by verifying product selection against packing lists.
  • Implemented best practices for product handling, reducing damage during selection process.
  • Improved overall customer satisfaction by consistently meeting order deadlines and maintaining high levels of accuracy.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Store Manager

Cavender's Boot City
02.2020 - 11.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Assistant Store Manager

Cavender's Boot City
05.2018 - 01.2020
  • Trained and mentored new team members on store policies and procedures.
  • Monitored sales performance and provided feedback to improve team productivity.
  • Contributed to maintaining a clean, organized, and safe store environment for staff and customers.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Sales Associate

Cavender's Boot City
10.2015 - 05.2018
  • Provided exceptional customer service, enhancing shopping experiences and fostering customer loyalty.
  • Trained new sales associates on product knowledge and effective sales techniques to drive performance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Implemented visual merchandising standards, optimizing product displays to increase store appeal and sales.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Berryville High School
Berryville, AR
05-2008

Skills

  • Customer service
  • Retail operations
  • Hiring and training
  • Store organization
  • Team building and leadership
  • KPI tracking

Timeline

Assistant Store Manager

Boot Barn
10.2023 - Current

Order Selector

HEB Warehouse
11.2021 - 09.2023

Store Manager

Cavender's Boot City
02.2020 - 11.2021

Assistant Store Manager

Cavender's Boot City
05.2018 - 01.2020

Sales Associate

Cavender's Boot City
10.2015 - 05.2018

Berryville High School

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