Hi, I’m
Cassie Rogers
Hicksville,OH
Summary
Self-motivated professional excelling in fast-paced environments, adept at effective communication and managing competing priorities. Highly adaptable to new challenges. Experienced servant leader facilitating growth and development.
Overview
25
years of professional experience
Work History
Therma-TruButler, IN
Human Resources Generalist
01.2023 - 08.2024
Job overview
- Facilitated conflict resolution between employees through mediation sessions or counseling services.
- Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
- Analyzed organizational structure to determine staffing needs based on workload requirements.
- Evaluated job applications received from potential candidates against established criteria for job qualifications.
- Performed data entry of employee information in HRIS system for accurate record keeping.
- Conducted new hire orientation sessions and onboarding activities to ensure successful transition into the organization.
- Advised managers on effective methods for handling disciplinary actions or terminations when necessary.
- Coordinated employee benefits including health insurance plans, 401k savings plan, vacation and sick leave policies and other programs.
- Investigated employee complaints or grievances related to workplace issues or violations of policy.
- Organized company events such as team building exercises or holiday parties to foster a positive work environment.
- Participated in career fairs or recruiting events at local colleges and universities for talent acquisition purposes.
- Conducted employee hiring and exit interviews.
Therma-TruButler, IN
Operations Supervisor
01.2021 - 12.2022
Job overview
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Maintained accurate records of employee attendance and performance reviews.
- Monitored staff performance and provided feedback for improvement.
- Directed employees on how to use equipment properly and safely.
Therma-TruMaumee, OH
Customer Service Supervisor
01.2018 - 12.2022
Job overview
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Addressed customer inquiries to increase customer satisfaction ratings.
Therma-TruButler, IN
Production Assistant
06.1999 - 10.2018
Job overview
- Loaded and unloaded equipment from vehicles used in shooting scenes.
- Coordinated with vendors for rental equipment needs.
- Performed general office duties such as answering phones, filing paperwork.
- Kept records of daily production activities.
- Facilitated the transport of equipment to set locations.
- Managed production paperwork, ensuring accurate and timely submissions.
- Operated production equipment under supervision, maintaining optimal performance.
Education
Indiana Tech Law SchoolFort Wayne, IN
Bachelor of Science from Human Resources Management
06-2021
Skills
- Records Management
- Policy Implementation
- Employee Onboarding
- Human Resources
- Performance management strategies
- Benefits administrator
References
References available upon request.
Timeline
Human Resources Generalist
Therma-Tru
01.2023 - 08.2024
Operations Supervisor
Therma-Tru
01.2021 - 12.2022
Customer Service Supervisor
Therma-Tru
01.2018 - 12.2022
Production Assistant
Therma-Tru
06.1999 - 10.2018
Indiana Tech Law School
Bachelor of Science from Human Resources Management
Availability
See my work availability
Not Available
Available
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morning
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evening
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