Cassie Washington
Chesterfield,VA
Summary
Quick learner demonstrating a high-level of accuracy and thoroughness. Thrives in both independent and collaborative work environments, as well as establishes and maintains solid relationships with co-workers, management, and customers. A troubleshooter able to proactively resolve issues, easily grasp and apply new ideas, concepts, methods, and meet and exceed challenging goals and objectives. Superior interpersonal, organizational, analytical, investigative, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Sales Advisor
BMW
09.2022 - 03.2025
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs/wants.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Conducted regular follow-ups with clients, and prospects ensuring continued satisfaction and generating future business opportunities.
SALES CONSULTANT
CARMAX
10.2020 - 08.2021
- Guided customers every step of the way, from sale or appraisal, to test drives and completing finance applications
- Verified client personal documents and completed all necessary paperwork for the completion of a vehicle sale
- Thrived in fast paced environment meeting and exceeding metrics while following all quality assurance guidelines
- Used knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs and wants
MORTGAGE CLIENT SERVICES
TRUIST
12.2019 - 09.2020
- Strong knowledge of Conventional loans, FHA, VA, and adjustable/fixed loans guidelines
- Assist client/third parties with payoff, escrow, closing document inquiries/request
- Provided accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations
- Engage with clients to understand their needs and leverage Truist products and services to best meet client's needs
Skills
- Microsoft Word
- Time Management
- Organization skills
- CRM proficiency
- Results oriented
- Closing deals
- Objection handling
- Customer needs assessment
- Upselling strategies
Timeline
Sales Advisor
BMW
09.2022 - 03.2025
SALES CONSULTANT
CARMAX
10.2020 - 08.2021
MORTGAGE CLIENT SERVICES
TRUIST
12.2019 - 09.2020
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