Cassie Webb
Duchesne,UT
Summary
With a proven track record at Cowan's Cafe, I leveraged strong leadership and Quickbooks proficiency to enhance operational efficiency and customer satisfaction. Skilled in conflict resolution and inventory controls, I significantly improved service delivery by optimizing team performance and streamlining kitchen processes, contributing to a notable increase in guest turnover rate.
Overview
24
24
years of professional experience
Work History
Waitress Supervisor
Cowan's Cafe
10.2023 - Current
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
Legal Assistant
J and D Legal
10.2020 - 02.2022
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
CNA
Avalon Health
04.2001 - 12.2007
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
Medical Coder
UBMC
11.2007 - 04.2010
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
Education
General - High School
Tabiona High School
Tabiona, UTSkills
- Hygiene standards
- Strong leadership
- Table management
- Waiting tables
- Conflict Resolution
- Inventory controls
- Food presentation
- Opening and closing procedures
- Food safety understanding
- Kitchen equipment operation and maintenance
- Food plating and presentation
- Microsoft Excel
- Quickbooks
- Cooking
Timeline
Waitress Supervisor
Cowan's Cafe
10.2023 - Current
Legal Assistant
J and D Legal
10.2020 - 02.2022
Medical Coder
UBMC
11.2007 - 04.2010
CNA
Avalon Health
04.2001 - 12.2007
General - High School
Tabiona High School
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