Cassie Williams
Greenville,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service and collection industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Advocacy Specialist
Heights Finance
Greenville , SC
09.2019 - Current
- Listened to customers in actively to assess issues and provide accurate information.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Accessed multiple databases to investigate customer questions and concerns.
- Used helpdesk to maintain records of filed complaints and results, as well as other customer service department data.
- Responded proactively and positively to rapid change.
- Negotiated to collect balance in full.
- Researched accounts and completed due diligence to resolve collection problems.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Assist other department initiatives as needed
Events Assistant
Sky Zone Trampoline Park
Greenville, SC
07.2017 - 07.2019
- Coordinated schedules and timelines for events.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Decorated and set tables in accordance with party themes and age groups.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used Microsoft Word and other software tools to create documents and other communications.
Education
High School Diploma -
J. L. Mann High School Academy
Greenville, SC06.2017
Skills
- Call Documentation
- Past Due Account Management
- Customer Data Confidentiality
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Patient and Empathetic
- Accurate Recordkeeping
- Computer Proficiency
- Policy and Procedure Adherence
- Team-Oriented and Cooperative
Timeline
Customer Advocacy Specialist
Heights Finance
09.2019 - Current
Events Assistant
Sky Zone Trampoline Park
07.2017 - 07.2019
High School Diploma -
J. L. Mann High School Academy