Enitra Green

• Handle high-priority escalations, complaints, and inquiries via secure messages and written complaints.
• Work with various departments to ensure quick and effective issue resolution.
• Followed established company policies and procedures to maintain compliance.
• Work with VP to manage litigation and non-litigation items.

• Managed client correspondence and escalations to enhance resolution efficiency.
• Coordinated interdepartmental communication to facilitate prompt responses.
• Drafted clear, concise letters to address and resolve customer concerns.

• · Researched assigned correspondence received from borrowers, authorized third parties, third-party entities, regulatory entities including the Consumer Financial Protection Bureau (CFPB) and the Better Business Bureau (BBB).
• Addressed loan issues and corrected errors, ensuring accurate processing of all corrections.

· Identified potential risk or root-caused items and made referrals to the root cause analyst for further review.