Cassie Winn
San Antonio,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at maintaining displays to promote higher sales, completing cash register transactions and providing exceptional customer service.
Overview
5
5
years of professional experience
Work History
Sales Associate
H&M Retail
07.2023 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Unpack and place truck shipments on sales floor.
Elderly Caregiver
Avante Medical Solutions
10.2020 - 04.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal spaces.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Assist in medicine distribution daily.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Cleaned house, ran errands, and managed laundry.
- Daily meal preparation.
Brand Associate
Old Navy, Gap
01.2020 - 10.2020
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Support sales floor, fitting room, cash wrap, and back of house duties.
- Unpack and place truck shipments on sales floor.
- Pack customer orders for in-store pick up.
- Pack customer orders for ship-from-store orders.
- Handle all customer interactions, potential issues, and returns courteously and professionally.
Sales Floor Associate Cashier
Dollar General
11.2018 - 01.2020
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintain a clean and presentable sales floor and work environment.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Production Associate
Steak 'n Shake
08.2018 - 08.2018
- Prepare and expedite specific menu items.
- Ensure quality, cleanliness, and freshness of menu items.
- Perform tasks entailing restocking items, ensuring sanitation, and customer service.
Education
Bachelor of Science - Public Health With Epidemiology Concentration
The University of Texas At San Antonio
San Antonio, TX08.2024
Skills
- Payment Processing
- Policy and Procedure Adherence
- Customer Service
- Product Recommendations
- Store Opening and Closing
- Stocking and Receiving
- Fitting Room Maintenance
- Teamwork and Collaboration
- Cash Register Operation
- POS System Operation
- Order Processing
Timeline
Sales Associate
H&M Retail
07.2023 - Current
Elderly Caregiver
Avante Medical Solutions
10.2020 - 04.2023
Brand Associate
Old Navy, Gap
01.2020 - 10.2020
Sales Floor Associate Cashier
Dollar General
11.2018 - 01.2020
Production Associate
Steak 'n Shake
08.2018 - 08.2018
Bachelor of Science - Public Health With Epidemiology Concentration
The University of Texas At San Antonio
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