Cassie Layne Gall
Louisville,KY
Summary
A professional, highly-motivated individual with a lengthy career history in sales, leadership, and positive results seeking to join an organization with a strong culture and values.
Overview
14
14
years of professional experience
Work History
Jewelry Consultant
The Shane Company
04.2018 - Current
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
- Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with
Assistant Store Manager
Bath and Body Works
09.2011 - 04.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Assisted in recruiting, hiring and training of team members.
Makeup Artist
Sephora
07.2013 - 07.2014
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Increased customer loyalty through exceptional service and tailored makeup applications.
Store Manager
True Colors Tanning Salon
02.2011 - 02.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
High School Diploma -
Butler High School
Louisville, KY05-2011
Skills
All aspects of retail store management, self-led, professional, developer of high-performing teams
Timeline
Jewelry Consultant
The Shane Company
04.2018 - Current
Makeup Artist
Sephora
07.2013 - 07.2014
Assistant Store Manager
Bath and Body Works
09.2011 - 04.2018
Store Manager
True Colors Tanning Salon
02.2011 - 02.2013
High School Diploma -
Butler High School
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