Cassondra Blakley
Dallas,Tx
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Chewtopian
Chewy
Dallas, Tx
08.2020 - 06.2024
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Assisted customers with placing orders, answering questions about products, pricing, availability, and product uses.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Adhered strictly to company policies regarding confidentiality of client information.
- Participated in ongoing training programs related to job duties or responsibilities.
Amazonian
Amazon
Coppell, Tx
06.2018 - 11.2019
- Utilized computer equipment and warehouse equipment to prepare orders for shipment
- Communicate with management and team members daily for shipment information
- Assist with loading trucks manually or with warehouse equipment
- Loaded and unloaded shipments from delivery trucks with manual pallet jacks or powered lift equipment.
- Stacked empty pallets in designated areas according to safety regulations.
- Assisted in preparing orders for shipping by packing products into containers or wrapping them onto pallets for transportation purposes.
- Identified damaged or defective items and reported them to supervisor immediately.
- Ensured that all safety policies were followed while operating material handling equipment such as forklifts, ladders, in order to avoid accidents or injuries on the job site.
- Cleaned work area after each shift in order to maintain a safe working environment.
- Collaborated with supervisors and managers regarding daily tasks that need attention.
- Assisted co-workers with lifting heavy objects when needed.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Staged and sorted multiple types of products for loading.
Customer Service Rep
AAA
Coppell, Tx
08.2012 - 02.2018
- Exceeded customer service satisfaction score of 100% for totally satisfied services
- Assessed customer needs and dispatched roadside assistance services to appropriate locations.
- Recorded customer information, service requests, and responses in computer system.
- Responded to emergency calls from customers experiencing vehicle breakdowns or accidents.
- Provided accurate estimated times of arrival for roadside assistance services.
- Communicated with customers regarding their current situation and provided reassurance when needed.
- Investigated customer complaints regarding delays or unsatisfactory service levels.
- Resolved customer disputes by providing solutions that were satisfactory to all parties involved.
Education
Associates - Occupational Studies in Medical Assisting
Independence University
Salt Lake City, UT12.2021
Skills
- Proficient in Microsoft Office
- Peer and management collaboration
- Great Customer Service Skills
- Experience with Office equipment
- Dependable
- Compassionate
- Results Driven
- Excellent communication
- Multitasking Abilities
- Friendly, positive attitude
- Relationship building
- Organization and time management
- Computer skills
- MS office
- Verbal and written communications
- Microsoft Word
- Call center procedures
- Inbound and outbound calling
- Customer service
- Call escalation
- De-escalation techniques
- Problem-solving
- Call center operations
- Follow-up skills
- Problem resolution
- Retail sales customer service
- Documentation
- Active listening
- Refunds processing
- Live chat support
- Decision-making
- Complaint handling
- Data entry
- Building rapport
- Drawer balancing
- Point of sale operation
- Customer service excellence
- Cash handling
- POS system operations
- ID verification
- Team collaboration
- Cleaning and sanitizing
- Attention to detail
- Self-starter
- Team bonding
- 40 wpm typing speed
- Resourceful
- Package scanning
- Responsible driver
- GPS navigation
- Customer interaction
- Courteous and polite demeanor
- Adaptability and flexibility
Timeline
Chewtopian
Chewy
08.2020 - 06.2024
Amazonian
Amazon
06.2018 - 11.2019
Customer Service Rep
AAA
08.2012 - 02.2018
Associates - Occupational Studies in Medical Assisting
Independence University